Senior E-Billing Coordinator

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

The Senior E-Billing Coordinator will be responsible for assisting in client e-billing, which includes e-bill rejection resolution, prebill review, e-bill preparation, records management, financial reporting, analysis of client bill appeals, tracking outstanding issues for resolution and high-level issue resolution. The successful candidate will be the team’s e-billing/billing subject matter expert to assist with projects and/or questions and provide training and support to other Billing team members.

Major Responsibilities

• Track, follow-up and handle any e-billing related issues or delays
• Handle specialized e-bill submissions, rejections and appeals
• Handle client e-billing inquiries
• Provide billing and e-billing support for Billing team members
• Provide regular reporting and reconciliations to the Management Team to track progress on efforts and ensure all pending tasks are handled in a timely manner
• Create training materials, provide insights to internal stakeholders and deliver training
• Active involvement in any billing/e-billing process improvements including implementing and testing of system enhancements
• Provide back up and support for other Billing Team members during absence and vacation
• Provide technical billing support and guidance to internal and external stakeholders
• Maintain accurate client and matter records to ensure future billing success
• Review of client billing guidelines to ensure the Firm is compliant with the guidelines
• Train timekeepers and legal assistants on the Firm’s various billing software tools
  
  

Position Requirements

Education and Experience

The position requires a post-secondary diploma and a minimum of three years of E-Billing/billing, finance or accounting experience, preferably in a law firm or professional services environment. An equivalent combination of education, training and experience may be acceptable.

Knowledge and Skills

• Knowledge of CMS/Aderant, InTapp software, eBillingHub, Prebill Viewer, and PowerBI is an asset
• Experience with ERP systems (ex. CMS/Aderant, Thomson Reuters Elite, SAP)
• Experience with Microsoft Office is required; strong Microsoft Excel skills are an asset
• Experience providing excellent service in a fast-paced legal environment
• Excellent communication and problem-solving skills are required
• Analytical ability to identify issues and drive results
• Demonstrated ability to perform duties with diplomacy and confidentiality while maintaining superior client service
• Ability to interact with senior members of the firm, including Partners and Senior Management
  
  

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls/emails please.