Payment Processing Assistant I (Temporary Full-Time)
TELUS
Date: 3 weeks ago
City: Vancouver, BC
Contract type: Full time
Description
Do you share our passion for:
As a Payment Processing Assistant, you will process client mailed payments.
Responsibilities
Do you share our passion for:
- Advocating for our customers’ needs and creating a personalized experience
- Genuinely displaying humanity in every customer interaction
- Being an exceptional communicator – listen, honest and clear
- Getting things done by leveraging each other’s unique talents
- Proactively adapting to meet the changing needs of our customers
As a Payment Processing Assistant, you will process client mailed payments.
Responsibilities
- Receive, extract, sort and track client mailed payments
- Match client payment information to client accounts through manual or system input or refer to others for further investigation
- Prepare cheques for deposit, track and process post dated payments
- Forward client correspondence to appropriate departments in a timely manner
- Knowledge of job-related systems and databases to process client-mailed payments
- Working knowledge of Personal Computer business software (e.g. Excel, Word, Outlook)
- Knowledge of accounting principles & procedures
- Maintain a high degree of accuracy and attention to detail
- Ability to effectively compile information, analyze data & make sound judgements
- Must possess Personal Computer navigational skills
- Demonstrated professional oral and written communications skills
- Fluent in English
- Ability to effectively handle both favourable and unfavourable customer interactions
- Self-motivated, work well with minimal or no direct supervision
- Ability to work effectively in a team environment and collaboratively with other departments
- Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
- Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
- Demonstrated ability in planning and organizing to meet scheduled deadlines
- You are willing and able to lift and carry up to 30 pounds
- Hours of Operation: Monday - Friday: 7:30 AM- 3:30 PM PST
- Hourly Wage: $19.83
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