Sr. Manager, Enterprise Channels Financial Reporting

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As the Sr. Manager, Enterprise Channels Financial Reporting you will be responsible for the financial reporting and analysis for the DOE (direct operating expenditure) and program spend for the Enterprise Channels line of business including all underlying drivers contributing to the spend like capacity planning incl. growth and service levels management, back off FTE movements and benefits realization from efficiency initiatives. You will also be responsible for financial governance including spend vs plan and forecasts identifying reasons for variances and preparing commentaries for executive audience, maintaining future monthly, quarterly and annual financial projections with the underlying assumptions. The role drives innovation across areas of responsibility, applying expert interpersonal, communication, and problem-solving skills while collaborating with Operations teams, COE teams as well as Finance, Human Resources and other partners to drive client experience and staffing / skilling strategies resulting in improved client experience (NPS), employee experience and operational performance.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Data Analysis and Management Proven track record in building strategic plans to manage to business outcomes. Proven ability to link together various data sets into a strategic framework enabling the team to make decisions.
• Results Driven Leadership – Foster a culture of collaboration across multiple teams to drive results through a win-win approach. Monitor business performance and put action plans into place to close any gaps. Manage and minimize risk to safeguard our bank, clients and shareholders.
• Innovation- Track record of innovation and exploring success through pushing the boundaries of best practice. Demonstrated strength in partnering with technology teams on new initiatives, including launch of industry-leading decision support tools.
• Business Consulting - Conduct business problem assessment independently. Gather relevant information related to business processes, functions and operations to evaluate data credibility and quality. Utilize creative thinking to modify or select the most suitable procedure/approach to solve a business problem. Perform in-depth analysis for the purpose of identifying cost saving opportunities, developing proposals and make recommendations.
• Relationship Management & Collaboration - Build and maintain strong relationships with contact centre executives, senior leaders, and key stakeholders to ensure alignment and collaboration throughout project lifecycles. Manage relationships with delivery areas and business partners; interface and maintain communications, lead critical incidents resolution, monitor business and technology developments and provide on-time response and support.
  
  

Who You Are

• You’re a subject matter expert. Act as a key subject matter expert for contact centre finance and program management, ensuring relevant issues are highlighted to management teams. You have technical proficiency in Microsoft Office Suite, especially Excel and PowerPoint, with a good understanding of complex financial models and BI tools.
• You’re driven to succeed. You identify opportunities for improvement in reporting and forecasting processes, collaborating with key stakeholders to implement effective changes.
• You’re Analytical. Strong analytical abilities to organize and manipulate large volumes of data, drawing meaningful conclusions to support decision-making and desired business outcomes. You can conduct financial and economic analyses related to contact centre strategic initiatives, developing actionable recommendations for executives. Program portfolio management: Experience in portfolio and/or project management understanding lifecycle and specifically project financials and benefits.
• You have great communication skills. Excellent written and verbal communication skills, enabling you to build and maintain relationships and convey financial information effectively to senior leaders.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Primary Recruiter

Megan Mc Gowan

Skills

Call Center Consulting, Call Volume Forecasting, Capacity Planning, Customer Behavior Analysis, Metrics Development, People Management, Portfolio Optimization, Project Documentation, Work Collaboratively, Workforce Planning