Customer Service Representative

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Role will be performed on-site.

Compensation range for this role: $52,000.00 - $55,000.00 CAD

As a Customer Service Representative at RXO, you’ll play a critical role in delivering on our promise of outstanding service. You’ll work closely with customers, business partners, and drivers to ensure smooth operations and provide top-tier support. If you’re a problem solver who thrives in a fast-paced environment, this is the perfect opportunity to grow your career in logistics.

What your day-to-day will look like:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes and ensure on-time performance
• Process changes or cancellations to delivery orders
• Maintain accurate records and update systems as needed

What you’ll need to excel:

At a minimum, you’ll need:

• Previous customer service experience
• Strong problem-solving skills and ability to think under pressure
• Excellent communication and interpersonal skills

It would be a plus if you have:

• Transportation or logistics experience
• High energy and a positive attitude
• Strong knowledge of Microsoft Office and ability to learn new software quickly

Why you should join RXO?

Fast-Paced Innovation

We attract top talent because we build the leading platforms in our industry.

Benefits

We offer benefits from day one, rewarding team members who excel.

Growth & Opportunity

Over 60% of new hires join us because of our career advancement programs, tuition reimbursement, and internal promotion opportunities.

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity, or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.