Fulfillment Coordinator

WHO WE ARE

Our roots stretch back to 1911, when we were founded in Canada as an evangelism and Scripture distribution ministry led by a national membership of volunteers. Over the decades our ministry has broadened to inviting women and men of all vocations to share the gospel with innovative new Scripture resources alongside local church partners. In 2015, ShareWord Global was launched to help expand the work in more regions within Canada and around the world.

ShareWord Global (SWG) is a ministry committed to engaging the global Church to do one simple thing: go! Our mission is to ignite and fuel a passion in people’s hearts to share the gospel—training and equipping them, as a community of believers, to effectively introduce people to Jesus through God’s Word. SWG fuels the movement to “go!” and reach more people with the gospel through relational evangelism and training, innovative Scripture resources, and by partnering with local churches worldwide.

WHAT WE DO

Through partnerships with local church and other like-minded ministries, we equip Christians of all nations with evangelism training and Scripture materials, so they can feel more empowered to share the gospel in their communities. We ignite and fuel a passion in people’s hearts to share the gospel as a community of believers. Because together, we can tell the world.

OUR MISSION

We are committed to growing a community of Christians, unleashed to share the Good News of Jesus Christ through a combination of training, Scripture resources, and outreach opportunities.

OUR VISION

Until the Good News that was shared with us, is shared with all.

Reports to: Warehouse Manager

Term: Full time

Location: In Guelph Office

KEY RESPONSIBILITIES

• Assemble and stuff expression cards and packages using fine motor skills
• Maintain appropriate card and stock inventory; restock as needed
• Neatly handwrite personalized messages when required
• Prepare outgoing mailings and ensure timely processing
• Receive and track card orders via phone, email, or database
• Answer incoming calls, assist with order placement, and provide friendly customer service
• Follow up with partners for reorders, restocking of card racks, or additional needs
• Identify ways to improve the card program and communicate suggestions to leadership
• Maintain accurate records of partner interactions in CRM
• Promote card program usage through proactive outreach
• Assist with receiving product and preparing shipments
• Help maintain safe, clean, and organized workspace
• Track inventory of materials and alert supervisor when supplies are low
• Lift and move boxes of product (up to 20lbs) as needed
• Collaborate with internal teams to clarify needs and timelines for mailings or resource delivery
• Communicate stock levels, backorders, or delays proactively
• Coordinate with program staff to ensure consistent message and experience for partners
• Demonstrate a ministry-minded and service-oriented attitude, treating partners, colleagues, and supporters with kindness, respect, and care
• Communicate clearly and professionally, both verbally and in writing, with internal teams, external partners, and supporters
• Work independently and take initiative, managing time and tasks with minimal supervision while remaining accountable to team goals
• Collaborate cross-functionally, supporting cooperative and positive work environment across departments
• Maintain high attention to detail and quality, especially when handling repetitive or fine-motor tasks like card fulfillment and data entry
• Exhibit flexibility and reliability,adapting to shifting priorities and seasonal demand while maintaining consistency and accuracy
• Protect confidentiality and data integrity, particularly when handling donor information or CRM records
• Model the values and mission of the organization, supporting its vision in both practical and relational ways

ROLE REQUIREMENTS

• High School diploma or equivalent
• Able to multi-task and work in fast paced environment
• Experience working with/in churches and denominations
• Exceptional command of the English language, including grammar, punctuation, and spelling
• Team player, excellent consensus building skills, with a high degree of motivation and desire to collaborate with others to build and maintain relationships on a winning team
• Passion for sharing the gospel  
• A working knowledge of all Microsoft Office and Apple products 
• Strong organizational and coordination skills
• Ability to work well independently as well as part of a collaborative, cross-departmental team 

ASSETS

• Experience working in a not-for-profit, charitable organization, or church
• Background in fulfillment, warehouse, mailroom, or administrative support roles preferred

ShareWord Global is an evangelical Christian ministry, dedicated to sharing the Word of God with the world. As a Christian evangelical ministry, candidates must be able to demonstrate a personal commitment to Jesus Christ, and identify with our Mission and Statement of Faith.

We offer a competitive compensation package and benefits.

All applicants are welcome. ShareWord Global is committed to ensuring equal access and participation for people with disabilities.