Program Manager

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Program Manager works collaboratively with the management team to manage program components of the live-in facilities and Community & Family Services. Reporting to the Executive Director (or designate), the Program Manager is responsible for maintaining high level of program services for program participants and service users, a safe workplace for our employees and volunteers, and strong community partnerships; as well as, exploring innovative solutions to meet the strategic priorities.

Accountabilities

Program Management

• Develop program operational plans.
• Develop, implement, and evaluate program goals that support the annual program operational plan, including identifying gaps in service and developing new initiatives and partnerships.
• Ensure best practices are researched and implemented.
• Develop and update program policies and guidelines.
• Develop program evaluations and commits to quality improvement.
• Work with service and management teams to ensure program and guest needs are being addressed on an ongoing basis
• Anticipate and mitigate program risks to staff and guests, including health and safety issues, policies, and procedures etc.
• Guest engagement, including supporting guest service team in coordinating and communicating case plans for guests
• Assume the role of the program supervisor in their absence i.e., vacation coverage, sickness, vacancy, and other time off situations
• Meet regularly with program supervisors to discuss program specific successes, challenges, and vision
  
  

People Leadership

• Ensure programs are fully staffed with qualified staff and that staff have the resources to do their jobs.
• Hire, orient, train, support, evaluate and retain direct reports.
• Grow, develop, and coach direct reports to meet client needs, increase program effectiveness and continuous quality improvement related to programs services.
• Ensure compliance with all legislation and workplace policies and practices.
  
  

Administration

• Develop and review policies and procedures
• Staff scheduling and payroll reconciliation where required
• Work with other members of the management team to develop consistent tools to streamline processes and create statistics, measurable evaluation, and reports
• In cooperation with the Program Supervisor, ensure contract/contribution agreement compliance
• Participates as a member of the on-call supervisory team on a rotational basis (includes after-hours and weekends)
• Stakeholder engagement which may include sitting on external and internal committees or boards
• Remain current with changes in sheltering, homelessness, mental health, addictions, and food security policies, cultural shifts, and best practices
  
  

Other related duties as assigned.

Financial And Materials Management

• In cooperation with the Business Manager, establishes annual departmental budgets.
• Ensure programs are adhering to budgetary limitations by reviewing monthly statements of revenue and expenses and responding to significant variances.
• Regular responsibility for minor financial matters and for wise use of own resources.
  
  

Working Conditions

• The position is full-time based on a 40-hour work week.
• Primarily office work but may require light lifting in support of program areas i.e., food deliveries, food drives.
• May be faced with dealing with aggressive and/or disruptive clients.
• Meetings with external agencies may be offsite – at times accompanying/attending on behalf of the Executive Director.
  
  

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college/University program of three academic years in Human Services or Social Work, or equivalent preferred
• First Aid and CPR Certification
• Suicide Intervention Certification
• Non-Violent Crisis Intervention/Verbal Judo, or equivalent an asset
• Valid Class 5 Driver’s License with a clean driver’s abstract
• Security Clearance from Public Services and Procurement Canada will be required
  
  

Experience And Skilled Knowledge Requirements

• A minimum of five (5) years of experience in the social service sector, including leadership, financial management, program, and social service management experience.
• Experience working with people experiencing homelessness and supporting individuals in housing.
• Experience working in a diverse workplace and sensitive to issues that may arise from cross cultural communications; able to promote a positive and inclusive work environment
• Knowledge of, or ability to learn data entry software i.e., Link2Feed, UltiPro, Hifis.
• Respect and understanding of The Salvation Army – its mission, vision, and values
  
  

Skills And Capabilities

• Planning: proficiency in strategic planning, program development and evaluation.
• Operational/Service Management: set clear standards and practices to deliver quality services in accordance with accreditation processes, intended program outcomes, and resources; monitor and build an ongoing continuous improvement and learning environment; attention to detail, problem solving and analytical skills. Demonstrated ability to complete accurate and concise reports.
• Communication: excellent communication skills (verbal/written); strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility; strong skills in MSOffice 365 (Outlook, Excel, TEAMS, Word, PPT) to prepare/present information. Able to work collaboratively with sector agencies.
• Managerial leadership: Leads with effective change management and staff engagement principles to promote excellence and strong teams; sound management skills including setting direction, managing performance, assessing capability; proven ability to establish and maintain productive relationships with community partners.
• Vision and Values, exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity, and inclusion.
• Demonstrated trauma informed care and de-escalation skills.
  
  

Pay Range - $84,000 - $89,000

Compensation

The target hiring range for this position is $66,397.11 to $82,996.38 with a maximum of $99,595.66.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.