Knowledge Enablement Specialist

VRIFY is positioned at the forefront of the mining industry's transformation, leveraging cutting-edge AI to revolutionize mineral exploration. With a focus on AI drill targeting, VRIFY is expanding its capabilities by synthesizing vast amounts of geological information. This integration enhances the precision and efficiency of exploration strategies, offering our clients innovative solutions that depart from traditional methods.

Our mission extends beyond technological advancement. We are committed to transforming how mining companies engage with investors, aiming to foster a more transparent and accountable mining investment ecosystem. VRIFY's technology enables immersive 3D and 360° presentations that provide investors with a vivid and detailed visual context, making complex geological data accessible and engaging.

As we continue to refine our AI-driven solutions, VRIFY remains dedicated to driving innovation and excellence in the mining sector, ensuring our clients and investors are well-equipped to succeed in a rapidly evolving market.

VRIFY is seeking a Knowledge Enablement Specialist to lead the creation and management of our technical documentation and training resources. This role is pivotal in ensuring our clients and internal teams have access to clear, concise, and accurate information about our products and services.

Key Responsibilities:

• Develop and maintain comprehensive technical documentation, including knowledge base articles, release notes, and training materials.
• Manage a knowledge base system, ensuring content is up-to-date and easily accessible. 
• Collaborate with product managers, engineers, and subject matter experts to gather information and translate complex concepts into user-friendly content.
• Create and deliver training programs and materials for internal teams and clients.
• Ensure all documentation adheres to company standards and branding guidelines.

Qualifications:

• Bachelor's degree in English, Communications, Computer Science, or a related field.
• 2+ years of experience in technical writing or Customer Service within the tech or mining industries.
• Background in geology or mining industry knowledge.
• Proficiency in knowledge management systems and documentation tools.
• Experience working with or explaining AI models. 
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.

Nice to Have:

• Familiarity with Knowledge-Centred Service (KCS) methodologies is a plus.
• A proven track record in a dynamic startup environment.

What We Offer:

• Competitive Salary: $65,000 - $85,000 CAD
• Health Benefits: Extensive coverage, medical, dental, and vision plans.
• Paid Time Off (PTO): Including vacation days, sick/personal care days, public holidays plus extra time during holiday season.
• Work-Life Balance: Flexible work hours, remote work options plus option to use work space in Downtown Vancouver 
• Professional Development: Career growth program to help our team advance their career.
• Performance Bonuses
• Wellness Programs: Fitness allowance, work from home allowance, mental health support.
• Retirement Plan (RRSP/DPSP)

Terms of employment:

• Full-time, Permanent, Remote work in Canada.
• Completion of a background check will be required for this position.
• Must be legally entitled to work in Canada

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. 

We strive to create an environment where every employee feels valued, respected, and empowered regardless of their race, gender, age, religion, identity, or experience. We understand that unique perspectives and backgrounds bring invaluable insights and contribute to the richness of our culture and the effectiveness of our solutions.If you have a disability or any special needs that we might need to accommodate, please let us know.