Branch Operations Manager

Kaycan is a subsidiary of Saint-Gobain - the world’s largest building materials company with a 360-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada

Kaycan has an exciting career opportunity for a Branch Operations Manager based in Langley to join our team. This is a great chance to join a Top Employer and contribute to our growth and success. Schedule: Monday to Friday Status: Full Time, permanent You will be responsible for overseeing daily branch operations, ensuring safety, inventory management, and high customer service standards. You will collaborate with various departments to achieve branch goals.

Responsibilities

Safety and Compliance

• Enforce SG safety rules and use of PPE.
• Coach staff on emergency procedures and conduct annual evacuation drills.
• Ensure that employee safety certification and company safety certificates are up to date.

Inventory and Warehouse Management

• Review regularly of Open Order Report
• Ensure inventory counts and resolve discrepancies.
• Manage warehouse organization and real-time inventory adjustments.
• Complete inspections and adjust Inventory Matrix with sales.
• Oversee monthly DAM/Sample Inventory Process.
• Plan routes for Kaycan Fleet Vehicles using GPS.
• Partner with Supply Chain for logistics and plan trailers days.

Customer and Sales Support

• Collaborate with Sales Reps on daily/hourly basis.
• Build relationships with target accounts.
• Teach product knowledge and implement cross-training.
• Perform CSR tasks in Oracle and follow White Glove Customer Service Protocol.
• Build a strong partnership with Head Office support teams, Sales teams and other BOMs
• Travel to customer sites and other branches may be required.
• Ability to handle multiple tasks in a fast-paced environment.

Operational Excellence

• Develop operational plans with Sales Rep.
• Promote sales and new product categories.
• Review branch metrics and reduce expenses.
• Manage employee performance and share best practices.
• Set performance goals and provide feedback.
• Manage working hours in UKG and administrative tasks.

Team Leadership and Development

• Foster positive team morale and assist with tasks as needed.
• Conduct regular team meetings and deliver clear instructions.
• Support and motivate team members.
• Investigate and resolve employee concerns in coordination with HR team.
• Manage priorities and distribute workload.

Qualifications

• Bachelor's degree in business administration, management, logistics, or a related field or equivalent
• 2 to 5 years’ experience in branch operations management.
• Knowledge of safety protocols and inventory management.
• Strong leadership and communication skills.
• Proficiency in Oracle

Pay range and compensation package - Certain provinces require pay information be provided in job postings. The national pay range for this position is 70 000$ to 90 000$ per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The total target cash range (base pay and annual bonus) for this position, is at a minimum of 77 000$. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ well-being and help improve daily life for themselves and their families. Employees have the flexibility to choose the benefits that best needs their individual needs.