Applications Analyst

Description

As part of the Construction Services team, the Project Applications Analyst plays a key role in supporting financial system inquiries within Constructors and Ledcor Technical Services (LTS). In this role you will provide tier 2 customer service to employees, managers, project teams as it relates to construction services, such as BillFlex, ServiceMax, and InEight and will also address inquiries through various communication channels such as phone calls, chat messages, and written questions and act as the first point of contact for Construction Services. You will coordinate and the query with relevant teams, all while maintaining communication with the employee throughout and ensuring a positive employee experience.

Join our Construction Services team today in Edmonton, AB by applying through this posting!

Essential Responsibilities:

• Respond to escalated inquiries received via phone, ServiceNow cases, and chat, resolving issues through basic research using core management systems, operational manuals, or collaboration with members of the Construction Services team
• Provide training, troubleshooting, and system setup assistance, while supporting ongoing maintenance and analysis of system performance, user issues, and process inefficiencies to identify areas for improvement
• Serve as a key resource for resolving system-related issues in Construction Services applications
• Identify and report unexpected data or system behaviors, as well as recurring questions from employees or project teams, to the Supervisor
• Contribute to continuous improvement initiatives by partnering with the Supervisor and cross-functional teams to address recurring issues and enhance the employee experience
• Collaborate closely with Business Employee Services teams to ensure timely issue resolution and to support service quality enhancements
• Develop and maintain strong working relationships with Business Employee Services and Finance Operations teams to foster effective communication, collaboration, and problem resolution
• Ensure smooth and consistent issue resolution across multiple ServiceNow instances and other platforms where inquiries may originate
• Act as a liaison between internal teams to ensure accurate and timely responses to all system-related inquiries
  
  

Qualifications:

• Bachelor’s degree in Business, Construction Technology, or a related field preferred
• Minimum of 1–2 years of experience supporting financial systems or construction services
• Strong working knowledge of financial systems such as JDE, Hyperion HFM, InEight, ServiceMaxx, and Concur
• Excellent analytical and problem-solving skills with strong attention to detail
• Effective communication and active listening skills, with the ability to convey information clearly and persuasively
• High level of accuracy and attention to detail in data analysis and deliverables
• Demonstrated ability to interpret and analyze large datasets and understand data flow within key financial processes
• Solid understanding of accounting business cycles and internal control principles
• Proven ability to manage multiple tasks, meet tight deadlines, and adapt to shifting priorities
• Strong verbal and written communication skills
• Excellent interpersonal and organizational abilities
• Familiarity with industry-specific knowledge or practices considered an asset
  
  

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.

7008 Roper Road NW, Edmonton, AB