Training Operations & Systems Analyst

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

This role oversees training systems, manages data, and coordinates learning programs. They maintain accurate records, track performance metrics, and facilitate smooth training operations.

• Develop and maintain the LMS architecture for training offerings
• Develop and enforce standard operating procedures for training system management and compliance
• Create courses, update and revise course materials on the LMS
• Assign learning on the LMS
• Generate reports and dashboards to measure learning effectiveness
• Analyze training data to identify trends, evaluate effectiveness, and recommend improvements.
• Ensure data accuracy and integrity in training records through regular audits and quality control measures
• Manage the rule updates for training databases
• Perform scheduled updates to the training databases in collaboration with IT operations
• Plan & schedule training sessions in collaboration with workforce management
• Develop & maintain training surveys and provide regular reports on survey data
• Develop and maintain the training calendar
• Review and delegate external requests for system updates
• Curate and maintain the training playbook
• Manage the training SharePoint site, ensure compliance, and enforce document version control.
• Manage the course catalog

WHO WE'RE LOOKING FOR

• University Degree/College Diploma in Business, learning development or related field
• 3+ year experience in business analysis, learning and development or related field
• Strong planning and organizing skills with the ability to manage multiple tasks and changing priorities
• Strong analytical skills with the ability to interpret data and provide actionable insights
• Excellent verbal and written communication skills
• Proactive problem solver with the ability to identify opportunities for improvement and make recommendations
• Ability to partner and collaborate with functional leaders and subject matter experts at all levels of the organization
• Aptitude to learn quickly and retain knowledge regarding processes and internal computer systems
• Team player who combines enthusiasm and a positive attitude with a strong work ethic and outstanding interpersonal skills.
• Strong computer skills including advanced proficiency in Microsoft Office Suite of applications, especially Word and PowerPoint.
• Demonstrated skills in Microsoft Excel, PowerBI, or other reporting tools to analyze and visualize data
• Self-motivated individual who thrives in a fast-paced environment who can work autonomously and in a team setting
• Ability to travel on occasion
• Ability to work flexible hours
• Works well in a collaborative environment

NICE TO HAVE

• Understanding of group/individual benefits and insurance industry
• Bilingual French/English
• Experience in service operations
• Experience teaching adult learners
• Experience with a Learning Management System

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).