Team Leader, Change Implementation

Agricorp is looking for a Team Leader, Change Implementation to join our Operations team in the Program Delivery division.

The Role

The Team Leader, Change Implementation will manage a team of senior and intermediate level professionals. As the Team Leader, you will work collaboratively with key stakeholders across the organization to enable effective implementation of new or revised programs and processes within the Program Delivery division that will help to improve customer experience and increase operational efficiency. This position reports to the Director, Operations. In this role, you will:

• Provide management and day-to-day direction to a diverse team of senior and intermediate professionals in the management of non-complex to highly complex cross-functional change initiative and divisional projects
• Collaboratively and effectively implement a portfolio of corporate projects, program changes, audit findings, and continuous improvement initiatives related to Program Delivery’s operations
• Work with the assigned Project Sponsor and/or Manager to initiate, plan and develop detailed project implementation plans, ensuring support is provided through to successful completion
• Ensure processes, procedures and program changes are designed, developed and maintained for the Program Delivery division
• Lead and facilitate the review and prioritization of Program Delivery Service Requests and direct the organization workflow and assignments to meet service standards and goals
• Balance changing implementation plans and ongoing operational needs to ensure customer satisfaction and stakeholder expectations are met
• Establish and maintain credible relationships with key stakeholders across the organization in order to influence and affect critical business solutions
• Advise your team on complex issues, manage work flows and activities and provide coaching and mentoring to team members working cross-functionally
• Recommend enhancements to existing technological infrastructure required to successfully meet customer needs in the delivery of Agricorp programs and services
• Work within established budgets with fiscal responsibility
• Provide regular reports and forecast variances

Job status: Permanent

Salary: $90,053 - $ 105,944

Work status: Full time in office and hybrid work arrangements are available

Location: Must live and work in Ontario to perform this role

Qualifications

• Post-secondary education in business administration preferred, or equivalent work experience
• 7+ years’ relevant experience
• 2+ years’ project management experience
• Experience communicating to diverse stakeholders with influence and authority
• Progressive responsibility and experience leading, coaching, and managing others
• Proven experience implementing operational business change or in business process improvement
• Agricultural and insurance-industry experience an asset
• Project Management Professional (PMP) designation an asset

Key Competencies

• Client Focus – Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.
• Critical judgement, decision making and problem solving – Makes the best decision, in a timely manner, based on a combination of analysis, knowledge, experience and judgement.
• Project Management – Applies knowledge, skills, tools and techniques to achieve project objectives according to the agreed parameters.
• Influence – Influences the behaviour of others in a particular direction, leveraging key tactics to connect and inspire.
• Leading Teams – Leads and supports individual and team performance to achieve results through creating strong morale and feeling of belonging.
• Change Advocacy – Promotes the process of change while helping others deal with the transition.
• Initiative – Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise.
• Quality Focus – Attends to the task at hand to minimize errors; reviews own work prior to distribution. Committed to continuous improvement and creates an environment leading to efficient and effective work processes.

Background

Agricorp, an agency of the government of Ontario.

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

Apply online

To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.