Senior Business Analyst - Digital Product

Company: CGL

Department: Digital Product Management

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world. Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done. The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose.

As the Senior Business Analyst you will join a fast-paced team delivering on digital transformation. Working closely with various stakeholders, you will ensure that all requirements deliver high quality results, enable agile team development and align with digital standards. You will lead the development of digital stories, support the implementation of new applications, enhancements or upgrades to achieve program objectives in alignment with business strategies and the overall goal of delivering a best-in-class digital client experience.

How You Will Create Impact

• Consulting with stakeholders to understand, gather and document clear and concise business and technology requirements, processes, issues and risks.
• Leading user story mapping sessions with stakeholders from Product, Technology and Design.
• Manage the writing of carefully sized and crafted user stories for development and testing, including elaborating on acceptance criteria to ensure representation of business and technical solutions.
• Facilitating business and technical conversations to gain and develop an understanding of key impacts and utilize information to propose solutions.
• Supporting technical design, development and testing activities by offering subject matter expertise to respond to inquiries, participating in reviews and providing context regarding business needs and requirements.
• Mentoring and providing guidance to the team, ensuring digital standards are clear and adhered to and identifying quality improvement and efficiency opportunities.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, by thinking outside the box with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• You have 5-7 of experience as a Senior Business Analyst, working in an agile environment.
• You have a post-secondary degree in Business or Computer Science. Having a Certified Business Analysis Professional (CBAP) designation is an asset.
• You have excellent business and systems knowledge and comprehension of applications, procedures and workflows, including working with design systems.
• Experience building digital capabilities integrated with Guidewire Billing Center, Policy Center and Claims Center is a strong asset.
• You have practical in-depth knowledge of the digital space, including the ability to apply user-centric approaches to build and understand the digital experience.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.