Maintenance Planner/Scheduler

Job Title: Maintenance Planner/Scheduler

Job Summary: The Maintenance Planner/Scheduler plays a critical role in the development, implementation, and evolution of maintenance strategies within our Facilities Management (FM) business. Focusing on new contract implementations, this role is responsible for crafting compliant, risk-mitigated, and optimized maintenance plans tailored to individual client needs across various building types and portfolios of facilities. As contracts progress and evolve, the Planner/Scheduler remains engaged, as required, to refine and adapt maintenance strategies, ensuring relevance and responsiveness to evolving operational demands.

As part of our National Facilities Services Team, key responsibilities include deploying best practices in maintenance planning, engaging with key local/site-based operational staff, and ensuring the ongoing appropriateness of the plan/schedule via enhancement, redevelopment, or overhaul of maintenance plans, as needed. Starting at the bid pursuit stage, the role will continue as an active participant in the implementation of new contracts and into a steady state. This role requires a strategic thinker with deep technical knowledge, excellent organizational skills, and a commitment to delivering continuous improvement in client service.

Key Responsibilities

• New Contract Maintenance Planning & Implementation
• Participation as part of bid teams in the pursuit of new contracts, working with Operations and the Commercial Manager on development of the estimate and service delivery model.
• For contract implementation, develop initial maintenance plans, ensuring compliance with industry standards, company protocols, and client-specific requirements.
• Coordinate with cross-functional teams, including contract implementation, operations, safety, and client representatives, to tailor maintenance schedules to facility and equipment specifications, including all aspects of the asset.
• Utilize asset data to inform preventive, predictive, and corrective/demand maintenance approaches.
• Design maintenance schedules to maximize operational uptime, reliability, and efficiency while minimizing costs and risk exposure.
• Ongoing Maintenance Strategy Optimization
• As assigned, regularly evaluate and adjust maintenance plans in response to operational feedback, asset performance data, and changing client needs.
• For existing contracts, on occasion conduct periodic audits of existing plans, identifying areas for improvement and implementing necessary updates in collaboration with Contract and Operations managers delivering the work.
• Collaborate with regional and national operations and maintenance teams to ensure that evolving plans are effectively integrated into daily workflows.
• Support for Existing Contracts & Ad-hoc Projects
• Step into existing contracts to troubleshoot, support, and enhance maintenance planning efforts.
• Partner with operational staff to troubleshoot issues, revise strategies, and improve asset management practices.
• Serve as a resource for maintenance-related inquiries, best practices, and compliance questions.
• Data-Driven Decision-Making & Reporting
• Leverage Computerized Maintenance Management System (CMMS) to help contract managers and Operations properly track asset data, schedule adherence, and task completion.
• Work within Facilities Services Team to assist Contract Managers and Operations to develop reports and metrics on plan compliance, maintenance frequency, and downtime to guide ongoing strategy adjustments.
• Contribute to how we do KPI tracking, operational performance reviews, and reporting processes for client transparency.
• Safety, Compliance, and Quality Assurance
• Ensure all maintenance activities adhere to regulatory requirements, industry standards, and company safety protocols.
• Maintain a focus on quality and continuous improvement, leveraging industry standards and trends to enhance maintenance planning processes, in support of our contract base.
  
  

Qualifications And Experience

Required Experience

• Minimum of 5-7 years in a maintenance planning/scheduling role within facilities management, industrial operations, or a related field.
• Demonstrated expertise in preventive, predictive, and corrective maintenance strategy development.
• Proficiency in using CMMS/CAFM or maintenance software (e.g., JD Edwards, Maximo, SAP PM, or similar).
• Experience working in or with facilities management or maintenance teams in a complex, multi-faceted, or high-compliance environment.
• Strong knowledge of the built environment, i.e. mechanical, electrical, plumbing systems, building envelope/fabric, substructure, fire & life safety systems, building automation systems, vertical/horizontal transportation systems, finishes, and specialty systems (e.g. emergency power systems, RO systems, security systems, etc.) is preferred.
  
  

Preferred Education And Certifications

• Bachelor’s degree in engineering, facilities management, or a related technical field; equivalent practical experience may substitute.
• Certifications and/or professional designations, including regulatory or safety as it relates to building systems are a plus.
• Advanced CMMS or maintenance software training/certification is a plus.
  
  

Skills And Competencies

• Exceptional organizational skills and attention to detail.
• Ability to collaborate effectively with multidisciplinary teams and interface confidently with clients.
• Strong analytical skills to leverage data in developing and refining maintenance strategies.
• Excellent communication skills, both written and verbal.
• Adaptability and a problem-solving mindset, with the capacity to thrive in dynamic contract environments.
  
  

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.