IT Manager - Onsite

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About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: We are seeking an experienced and proactive IT Manager to lead and manage our Endpoint Management and Service Desk functions. The ideal candidate will be responsible for ensuring reliable, secure, and high-performance IT operations across all end-user computing environments, while overseeing a customer-focused service desk team to support business productivity.

Exact Work Location - Aurora, Ontario

Key Responsibilities: Endpoint Management:

• Lead the planning, deployment, and lifecycle management of endpoint devices (desktops, laptops, mobile devices, peripherals).
• Oversee the configuration, patching, and compliance management using tools such as Microsoft Endpoint Configuration Manager (SCCM), Intune, or similar platforms.
• Develop and enforce endpoint security policies in collaboration with cybersecurity teams.
• Manage software deployment, version control, and licensing across all endpoints.
• Monitor endpoint performance, uptime, and user experience metrics to drive continuous improvement.
  
  
  

Service Desk Management:

• Oversee a high-performing IT Service Desk team responsible for Level 1 and Level 2 technical support.
• Enforce ITIL-based service management processes, including incident, request, problem, and knowledge management.
• Drive service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction (CSAT) targets.
• Oversee ticketing system administration, reporting, and queue management.
• Partcipate in regular performance reviews, coaching, and training of support staff.
  
  
  

Leadership & Strategy:

• Collaborate with cross-functional IT and business leaders to align endpoint and support services with organizational objectives.
• Participate in strategic planning for IT infrastructure upgrades, device refresh cycles, and support improvements.
• Develop and manage operating budgets for endpoint and service desk operations.
• Lead change management efforts related to hardware and software rollouts.
  
  
  

Skills & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered.
• 5+ years of experience in IT infrastructure and support roles, with 2+ years in a leadership/managerial position.
• Strong knowledge of endpoint management tools (e.g., Microsoft Intune, SCCM, JAMF).
• Hands-on experience with service desk management tools (e.g., ServiceNow, Jira Service Management, Freshservice).
• ITIL certification preferred; Microsoft certifications (MCSA/MD-100/MD-101) are an asset.
• Excellent interpersonal, problem-solving, and communication skills.
  
  
  

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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