Manager, Regional Administrative Services (Team Lead)

Who We Are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

As a Regional Manager, Administrative Services your responsibilities will include:

Leading and coaching colleagues:

• The role is responsible for the people management and leadership within designated teams across the firm. This includes directly coaching individuals in various Business Units and leading Managers who support their respective teams. This diverse group of colleagues performs various administrative functions throughout the firm and includes managers responsible for supervising other employees
• This includes day-to-day coaching, performance management, recruiting and onboarding of the team(s) you are leading, as well as supporting coachees with the goal setting and growth plans in alignment with Firm Strategy
• Provide regular feedback to coachees to support their growth. This involves one-on-one meetings to discuss progress, address challenges, and recognize achievements
• Work with senior leadership to evaluate business support needs, capacity planning, and team efficiency, ensuring resources are aligned with the firm's strategic goals and operational priorities
  
  

Lead strategic projects in alignment with our purpose:

• Lead strategic initiatives within the Administrative Services Team to support our purpose, aligning with Firm Wide and Business Unit priorities. Collaborate closely with the Administration Leadership team (National Senior Manager, Regional Managers, and Managers) to ensure cohesive teamwork, drive projects forward, and enable change across the Administrative Team
• Contribute to the development of strategy for the National Administrative Team, and communicate, cascade, and implement the strategy within the relevant Region or Team
• In collaboration with the National Senior Manager, Administrative Services, address identified needs and implement changes concerning the business unit or service lines within specified Business Units or segments
• Bring insights from the Region and/or specified BU to represent in cross functional projects and firm wide initiatives by working closely with stakeholders from other departments such as People & Culture, IT, Business Transformation, and other Operations and Support teams
• Working in collaboration with the Business Operations teams (Acquisitions & Integrations) to support successful and seamless integration of new Administrative Colleagues from integrating firms
• Take the lead on process documentation and the Administrative Learning to Thrive pathway. This will require a high level of collaboration with the L&D team and Administrative Leaders, to develop and curate learning resources
• Coordination and implementation of best practices, policies, and procedures relating to administrative processes that align in supporting the best client and colleague experience
• Other responsibilities, as assigned.
  
  

Doane Grant Thornton

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Regional Manager, Administrative Services? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:

• Post-secondary education in business administration, administrative services, or another relevant field
• Minimum of five years’ work experience in relevant responsibilities
• Minimum of three years’ work experience leading and coaching large teams
• Strong coaching skills and enthusiastic about support coachees in their growth and development
• Excellent interpersonal and communication skills
• Ability to build relationships with and influence individuals from all areas, role levels and functions in the firm
• Ability to provide a balanced, practical approach to routine and complex issues
• Eager to make a difference and has an infectious can-do attitude
• Able to create the environment for growth and generate energy to inspire and lead
  
  

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Are you ready to Discover Your Purple?

Doane Grant Thornton is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and/or Indigenous applicants. Should you require accommodation in relation to the recruitment process, please notify us by emailing and we will work with you to meet your accommodation needs.