Digital Business Readiness Consultant

Company: CGL

Department: Digital and Customer Experience

Employment Type: Temporary Full-Time (18 months)

Work Model: Hybrid

Language: English is required, French is an asset

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Disruptive technology, emerging trends, and new ways of doing business are redefining the future of insurance, with digital at the heart of it. Our Digital team is made up of experts who put our customers at the centre of what we do, creating engaging experiences that drive business outcomes. We are creative and inventive agile enthusiasts who value transparency and collaboration as we deliver scalable, robust and innovative digital solutions. Join us as we transform our digital platforms and build a visionary experience of seamless and compelling journeys for our clients, advisors and operational teams across Canada.

The Digital Business Readiness Consultant is responsible for ensuring that our business is prepared for digital transformation and initiatives by building end-to-end communication and learning plans. The DBR Consultant will apply innovation, critical thinking and communication skills to assess and support Business Readiness needs with clear/concise communication and learning strategies and plans. This role requires strong digital knowledge, excellent communication, relationship building and facilitation abilities, as well as business knowledge to ensure digital adoption across various stakeholder groups.

How You Will Create Impact

• Work with Digital Business Readiness Manager to build the overall plan for communications and learning programs on a rolling basis.
• Consult with internal clients to determine their objectives and establish the scope of their requirements.
• Develop creative/innovative recommendations and strategic solutions for communication and learning programs targeted to internal audiences as well as communication for prospects/clients.
• Design, develop and implement strategies to improve digital business readiness processes and support digital transformation.
• Build/update dashboards on digital business readiness metrics to track effectiveness and efficiency.
• Analyse data metrics and trends to determine successes or areas of improvement in communications and learning strategies and adjust.
• Build strong relationships and strategic partnerships with multiple business partners across the organization; collaborate with partners for effective and optimal business outcomes.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• Bachelor’s degree in business or related discipline.
• 7-9 years of experience in digital, communications/change management or digital product management roles, preferably in the insurance or financial sector.
• Strong understanding of digital first principles, digital strategy, digital platforms, and digital experiences.
• Communication skills (written, verbal) and presentation skills.
• Ability to provide credible counsel to digital leadership on business readiness tactics (comms and learning).
• Planning, project management, and relationship building.
• Knowledge of the major product lines, operational processes, and staffing roles across the group of companies.
  
  
  

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.