Dispatch Clerk - Public Service Representative I
City of Edmonton
Date: 1 week ago
City: Edmonton, AB
Contract type: Full time
The City of Edmonton is looking for a highly organized and efficient individual to join our Parks and Roads Services team as a Dispatcher. As the central point of contact for all maintenance and service requests, you will play a crucial role in ensuring the smooth operation of our parks and roadways. If you have a strong work ethic, excellent communication skills, and a commitment to providing exceptional public service, we encourage you to apply!
The Dispatcher is responsible for receiving and redirecting service requests, dispatching the necessary resources, and ensuring the timely completion of work orders. This role involves extensive interaction with 311, equipment operators, supervisors, and other stakeholders, requiring exceptional interpersonal and problem-solving skills. The successful candidate will have a strong understanding of the City of Edmonton's policies and procedures, as well as the ability to work independently and as part of a team.
What will you do?
Up to 2 permanent full-time positions & 1 temporary part-time & 1 temporary full-time position for up to 11 months available
Hours of Work: 40 hours per week for permanent and up to 39 hours per week for part-time
Salary Range: $27.069 - $33.943 (Hourly); $56,520.070 - $70,872.980 (Annually)
Talent Acquisition Consultant: AM / VH
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
The Dispatcher is responsible for receiving and redirecting service requests, dispatching the necessary resources, and ensuring the timely completion of work orders. This role involves extensive interaction with 311, equipment operators, supervisors, and other stakeholders, requiring exceptional interpersonal and problem-solving skills. The successful candidate will have a strong understanding of the City of Edmonton's policies and procedures, as well as the ability to work independently and as part of a team.
What will you do?
- Receive and respond to various Road Maintenance requests from EPS, Fire, Utilities, Field staff, On-call staff, and others
- Main contact for ENVISO spill reporting line for COE employees and contractors
- Receive and assess 311 service requests for maintenance of roadways and park operations
- Determine the severity of service requests and dispatch the appropriate resources
- Use a GPS dashboard and two-way radio system to efficiently locate and communicate with equipment operators
- Answer after-hours calls for Traffic Operations, dispatching standby personnel as needed
- Answer Occupational Health and Safety (OHS) calls, providing assistance and escalating to OH&S consultants as required
- Grade 12, supplemented by related courses in call centres, public relations, communications, and a minimum of 3 years of public relations experience; OR
- Completion of Grade 12 and a minimum of 5 years of public relations experience, including a minimum of 2 years of dispatching experience
- Proficiency with computer applications and two-way radio systems
- Working knowledge of Parks and Roadway maintenance activities
- Experience with SAP software
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and as part of a team
- Ability to multitask and prioritize work in a fast-paced environment
- Strong organizational and time management skills
- Ability to work rotating shifts, including evenings and weekends
- Solid understanding of COE roadway grid system, ability to extract location information quickly, and provide enhanced navigation to all field staff, emergency personnel and other partners
- Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
- Embracing a culture of equity, diversity, reconciliation, and inclusion
- Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
- The Dispatch Clerk works in a fast-paced, 24/7 dispatch centre environment. The position requires the ability to sit for extended periods and work with multiple computer screens and communication devices.
- Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Up to 2 permanent full-time positions & 1 temporary part-time & 1 temporary full-time position for up to 11 months available
Hours of Work: 40 hours per week for permanent and up to 39 hours per week for part-time
Salary Range: $27.069 - $33.943 (Hourly); $56,520.070 - $70,872.980 (Annually)
Talent Acquisition Consultant: AM / VH
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
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