Account Manager, International

As part of our International team, our Account Manager works closely with our international customers, from sales planning to order fulfillment. You excel at communicating our commitment to quality and collaborating with external customers and internal partners. As a subject matter expert for Pure Sunfarms, you act as a project manager for our clients, facilitating internal coordination and controls, with our brand, quality and project teams.

Essential Functions

• Develop and maintain strong relationships with existing (management) and new (onboarding) customers, members of the management team and other stakeholders.
• Manage international spot and supply agreements and grow existing partnerships by identifying new opportunities with existing customers.
• Support new potential international market opportunities, complete research on the prospective partner’s business and/or market needs.
• Prepare responses to requests for proposals (RFP) requests for information (RFI).
• As a subject matter expert for Pure Sunfarms, understand our product roadmap, commitment to quality and communicate our value proposition to current and future customers.
• Coordinate with internal Planning and Supply Chain teams to source, and secure product for spot market and supply agreements.
• Collaborate with internal teams to fulfill customer needs by facilitating internal coordination and controls with Quality, Finance, Brand, and Procurement.
• Work with the international business development team to prepare proposals, quotes and process customer orders.
• Maintain department budget, forecast and sales reports.
• Understand and maintain an in-depth understanding of our customers business, and internal processes, to optimize service and create accurate business plans, projections and forecasts.
• Maintain detailed customer records and provide status reports and needed.
• Prepare and share weekly reports to provide updates on the status of international sales, working with the finance team to analyze the costs and revenue.
• Provide after-sales support services and provide technical back up as required.
  
  

Other Duties

At Pure Sunfarms, we are all growers at heart. Our plants and processes require in-person care and attention to ensure we’re bringing the best our plants and people have to offer to our consumers. This means other duties may arise since we work together to ensure we support all business activities – seed to sale.

Your Story

We already know you are excited to get started in a career in International business development, but we want to know more about your strengths:

Your Experience

• University degree in Business Administration or a related field.
• 1+ years experience in account management, preferably with a B2B emphasis on international customers
• Experience in a highly regulated industry, cannabis, tobacco, pharmaceutical, or liquor is a benefit.
• Previous experience with EUGMP requirements is an asset.
  
  

Your Approach And Strengths

• Creates plans to achieve the sales objectives, considering overall opportunities, taking action specified in the account plan, reviewing progress, and adjusting the plan as needed.
• Proactively addresses concerns and removes barriers to taking action.
• Provides best in class, sales and service.
• Builds relationships, inside and out to maximize our impact.
• Establishes partnerships with others to meet shared objectives, to support our customers.
• Gains the confidence and trust of others, acting with honesty, integrity and authenticity.
• Maintaining effectiveness when experiencing change, and collaborating with others to make the change successful.
• Communicates effectively, sharing context clearly and consistently based on the needs of the audience.
• Working proficiency and experience with CRM systems and Excel.
• Effectively evaluates requests while balancing professionalism and assertiveness.
• Strong team player with “can do” attitude to find creative solutions to obstacles or problems.
• Ability to work with different cultures and across multiple time zones (potential for early mornings and later nights).
  
  

Must have the ability to maintain and pass an RCMP criminal record check and obtain a security clearance.