Technology Sales Lead - Federal Growth

Introduction

Attention future leaders! We are expanding our team in Ottawa to support a unique client set with high growth potential. Are you energetic, curious and constantly pushing to learn? DO you love solving large problems and leading hybrid teams? If so, read on!

Your Role And Responsibilities

As a Technology Sales Lead at IBM, you will play a crucial role in resolving issues that impact IBM client business and enhancing the client experience. Your primary responsibilities will include:

• Leading the problem resolution process end-to-end, analyzing and training IBM AI and other cognitive-based knowledge sources for high-quality and timely problem identification, analysis, resolution, and deployment.
• Analyzing cognitive data trends for deeper insights to continuously improve the client experience.
• Enabling client success in the use of IBM hardware and software across technologies and platforms through complex problem resolution, client management, teaming effectiveness, content creation and re-use, social-technical eminence, and innovation.
• Serving as a trusted advisor to the client, understanding their business needs as they relate to IBM's products and services to deliver tailored solutions.
• Demonstrating broad knowledge and experience in an enterprise-wide Technical Specialty, as well as in-depth knowledge in the IBM product(s) in scope for Support.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

To excel in this role, you should possess the following skills and qualifications:

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using cognitive-based knowledge sources and tools.
• In-depth knowledge of IBM products and services.
• Ability to work collaboratively in a team environment.
• Strong client management and relationship-building skills.