Bilingual (French/English) Service Technician - Virtual

Bilingual (French/English) Service Technician

• Are you organized and do you thrive in a fast-paced environment?
• Do you have a unique interest in servicing and supporting printing equipment?
  
  

If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family!

In this role, you will be responsible for providing maintenance and service to the customer base across the GTA (rotating on-call schedule). You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions.

Key Responsibilities

• Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
• Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
• Escalating unresolved problems according to predefined service procedures and as per escalation process
• Performing installations, deinstallations, and/or relocations at customer site
• Obtaining necessary training to remain current on all technical aspects of PPS systems
• Maintaining parts inventory, diagnostic and physical tools
  
  

To Succeed, You Will Need

• Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
• Mechanically inclined and some technical service experience
• Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
• Excellent project and process management
• Basic computer, technical and equipment operation skills
• Exemplary time management and multi-tasking skills
• Bilinguism French/English
• Occasional travel outside of territory is required
• Ability to work on a rotating 24/7 schedule
  
  

Why Join?

VIRTUAL WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
  
  

Benefits

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!
  
  

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement