Senior Specialist, FX Middle Office

CIBC Mellon


Date: 1 week ago
City: Toronto, ON
Contract type: Full time
Responsibilities

  • Working professionally with internal departments to identify, investigate and resolve portfolio discrepancies and market settlement problems (the focus should be on interaction with CIBC WM and BNY M FX Middle Office)
  • Ensure highest level of accuracy in FX processing to avoid and mitigate risk of all sensitive transaction
  • Creates and maintains a current and accurate knowledge base of assigned clients’ products and services while maintaining the group knowledge base of standard industry operating processes, procedures and practices
  • Provides verbal and written responses to clients and representative enquiries, detailing resolution or follow-up actions and conducts research for more complex inquiries as required
  • Creation and inputting of FX transactions from various systems into the MODIS system to ensure that FX transactions are posted to the various systems in a timely manner.
  • Report to the Senior/Supervisor that all activity has been completed and the transaction history is cleared within the system.
  • Ensure that issues are escalated to the senior/supervisor of the team for resolution immediately due the sensitive nature of FX transactions..
  • Creates and distributes periodic and ad-hoc advisor reporting which may FX transactions reporting, Client reporting, Control Reporting and Management reporting
  • Responds to Supervisor, seniors and client enquiries directed through the MODIS data and report tool regarding fund setups and dealer setups, escalating to management as required (sentence changed)
  • Contributes to team initiatives and programs by providing process improvement recommendations regarding outstanding service issues, service enhancements, account administration and dealer service activity

Qualifications

  • Post-secondary education
  • 2 - 3 years client services experience within the Mutual Fund industry
  • Proficiency in PC software such as MS Excel and Word
  • Knowledge of applicable policies and procedures
  • Strong attention to detail coupled with proven research and problem-solving skills
  • Ability to work independently in a time sensitive environment and deal with fluctuating work volumes
  • Strong communication skills, both written and verbal

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