Technician, Benefits

Job Summary

As a member of the employee benefits team, the agent is responsible for responding to calls and emails from employees and managers. They serve as a resource person for all matters related to group insurance and the pension plan.

Key Accountabilities

• Respond to calls and emails from employees and managers regarding group insurance, disability leaves, and the pension plan within established timelines.
• Validate enrollment or change requests for group insurance or the pension plan and always ensure compliance with contractual requirements.
• Enter data into the computer system for new employee enrollments and updates to employee coverage related to group insurance or the pension plan.
• Contact employees when information is missing.
• Document requests in a database and consult various systems to gather the relevant information needed to resolve reported issues.
• Process payments received from employees during periods of leave.
• Review and analyze various reports to ensure enrollment in the different plans complies with current rules.
• Review and analyze reports on data entered in various systems to ensure data integrity and meet internal control requirements.
• Analyze inconsistency reports and make necessary corrections.
• Prepare and send various letters related to employee benefits.
• Participate in the development and distribution of occasional communications.
• Produce and analyze various key reports.
• Prepare and send long-term disability forms.
• Act as the main contact person for service providers.
• Calculate and process remittances.
• Process CNESST payment requests for the first 14 days of absence.
• Perform any other related tasks.
  
  

Job Requirements

• High school diploma;
• A minimum of three (3) to twelve (12) months of relevant experience.
• Strong customer service skills and professionalism in communication and interactions.
• Organizational skills, attention to detail, and adherence to procedures.
• Ability to work in a fast-paced, high-volume environment.
• Knowledge of Excel and Outlook.
• Knowledge of SAP (an asset).
• Bilingualism, both spoken and written (French and English).
  
  

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.