Sales Operations Analyst

As a Sales Operations Analyst you'll be responsible to drive operational excellence across Canada, LATAM, and APAC. This role ensures seamless logistics, sales operations, and process optimization. The ideal candidate will have a deep understanding of supply chain management, sales support, and international market dynamics, with a proactive, entrepreneurial approach to problem-solving.

Primary Responsibilities

Sales Operations:

• Order and Backorder Management:
• Process weekly orders and manage backorders for assigned channels, ensuring timely and accurate shipments.
• Minimize order discrepancies and proactively resolve issues to maintain customer satisfaction.
• Channel Performance Management:
• Monitor and maintain dashboards that report on WOS (Weeks of Supply), sell-through, forecast accuracy, STOO (Sell-Through Order Outlook), and other critical analytics for your channel.
• Own CPFR (Collaborative Planning, Forecasting, and Replenishment) initiatives with retailers, tracking and managing monthly variances.
• Utilize data to drive business planning and make rapid, entrepreneurial business decisions.
• Customer Relationship Management:
• Develop and maintain strong customer relationships with inventory and supply teams.
• Lead projects that create positive change, improve service levels, and enhance customer loyalty.
• Revenue and Inventory Optimization:
• Develop short-term revenue projections based on customer inventory and ordering cycles (STOO).
• Communicate allocation and manage the consequences of supply shortages with customers to optimize ROI.
• Ensure efficient, profitable execution of business across all channels and retailers.
  

Logistics And Supply Chain Management

• Inbound Shipment Tracking:
• Monitor and track incoming shipments to ensure timely and accurate delivery.
• Quickly resolve transportation delays and issues.
• Customs and Compliance:
• Prepare and maintain customs documentation for imports and exports, ensuring full regulatory compliance.
• Inventory Management:
• Oversee SAP-based inventory processes, including receiving, reconciliation, and monthly inventory checks.
• Manage inventory transfers between locations to ensure optimal stock levels.
• Revenue Cut-Off Verification:
• Compile and verify end-of-month revenue data for accurate financial reporting.
• Excess Inventory Management:
• Track and manage excess inventory levels, focusing on reducing overstock efficiently.
• Carrier and Invoice Management:
• Track outbound shipments, verify carrier invoices, and resolve chargeback disputes.
  

Required Skills And Qualifications

• 4-5 years of experience in supply chain and/or sales operations, ideally within consumer-packaged goods.
• Experience working with national retailers (Best Buy, Target, Walmart, Amazon) is preferred.
• Bachelor's degree in Business, Supply Chain Management, or a related field is preferred.
• Strong analytical skills with advanced Excel capabilities (VLOOKUP, pivot tables).
• Experience with SAP or other ERP systems is a plus.
• Ability to quickly summarize and articulate complex situations.
• Entrepreneurial mindset with a proactive, problem-solving attitude.
• Strong communication and project management skills.
• Ability to manage multiple priorities without day-to-day supervision.