Program Assistant

Classification & Regular Hours

Hours per Week: 35

Salary Grade: Level N

Please note that this role requires some work schedule flexibility. Specifically, this would involve a rotating schedule with hours Mondays – Thursdays between 8:00 a.m. and 7:30 p.m. during times of high volume (typically September-October and January-February).

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

Western Continuing Studies (WCS) is the educational bridge between Western University and the global community. Through innovative leadership in lifelong learning, WCS creates and delivers responsive and accessible programs, including non-credit and credit courses in public interest, post-degree diplomas, experiential learning, pre-degree programming, and customized corporate training. In partnership with academic faculties, employers and professional associations, the unit reflects the academic madate and vision of the University. Its vision, mission and mandate and operating principles are integrated with those of the institution.

Responsibilities

The Program Assistant supports the effective and efficient administration of multiple program areas at Western Continuing Studies (WCS). As a contact for the instructional team, the Program Assistant provides administrative support and guidance through issuing and coordinating teaching contracts, reviewing course materials for accuracy, creating and approving online course sections in OWL, and providing guidance and support on student accommodations to instructors.

The Program Assistant serves as a resource in multiple areas of student support and services making independent determinations and recommendations according to prescribed guidelines within WCS. The Program Assistant provides information to current and prospective students regarding application processes, program eligibility and course and program planning, progression, policies and procedures, admission requirements and international recruitment. The Program Assistant maintains multiple databases and software systems to ensure operational excellence and makes a significant contribution to student retention, the unit’s financial performance and its mission to provide lifelong learning.

Qualifications

Education:

• 3 year college diploma

Experience:

• 3 years experience coordinating the logistics of specialized programs or services
• 3 years experience in a retail, sales or service environment with a strong customer service and teamwork orientation

Knowledge, Skills & Abilities:

• Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
• Strong interpersonal, verbal and written communications skills and the ability to work effectively as part of a team
• Ability to interact professionally with students, staff, instructors, corporate and community partners and other members of the University community
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a fast-paced business environment, meet tight deadlines and adapt to growth and change
• Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation
• Passionate about delivering high quality outcomes, while being able to function in a high performance environment
• Strong organizational, problem-solving, time management skills and attention to detail with ability to effectively multi-task during periods of high-volume
  

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.