CUSTOMER SERVICE REPRESENTATIVE (MK Auto Group)

GENERAL ACCOUNTABILITIES

The CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Manager. He/she should possess a cheerful welcoming character and a helpful, polite and courteous attitude towards customers. The CSR must foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.

QUALIFICATIONS:

• 3 - 5 years’ experience in Customer Service within the industry
• Strong communication skills (reading, writing, speaking, listening)
• Can work independently without close supervision
• Flexible/adaptable to constant change
• Excellent keyboarding skills/Finger dexterity
• Must have valid driver’s license and reliable transportation
• Must be well-groomed and dress appropriately
• Tactful and diplomatic; has ability to interact with all levels of employees
• Highly organized; ability to handle multiple concurrent assignments
• Ability to prioritize, organize and plan work under own initiative
• Ability to train/teach others
• Reasoning/problem solving skills; analytical and decision making skills
• Professional leadership ability

Functional/Technical Knowledge

• Management Software (Mitchell and/or Summit) – INTERMEDIATE
• Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
• Estimating Software (Audatex and/or Mitchell)

Specialized Training

• ICAR a plus
• WHMIS
• First Aid