Field Technical Analyst (12-month contract)

ARC has had an exciting growth story driven by the contributions of our people, principled business strategy and high-performance culture. We are a Canadian energy company with a strong track record of operational and financial performance. Today, we are the largest pure-play Montney producer, and Canada’s third-largest natural gas producer and largest producer of condensate.

In alignment with our values, we are proud to produce Canadian energy safely and efficiently. Producing low-cost, reliable energy strengthens our resilience in the evolving global energy system, and enables ARC to create value for our people, shareholders, stakeholders and communities.

We have a long-term view and are committed to best-in-class performance in every aspect of our business. Following our guiding principles has shaped the company we are today and will underpin our success in the future. Through innovation, teamwork and a commitment to operational excellence, our people drive our company’s success. From the office to the field, our team of talented professionals work hard each day to safely execute our business and create positive and lasting impacts for our stakeholders.

At ARC, we know a diverse workforce drives better decision-making and stronger performance. We are building a workplace that creates a sense of belonging, promotes diversity of thought, and represents the experience and backgrounds of the communities where we live and work. To learn more about our commitment to diversity, equity and inclusion, please go to our website Diversity, Equity and Inclusion - ARC Resources.

The Opportunity

We are currently seeking a Field Technical Analyst for a 12-month term to join our Information Technology team. Reporting to the Supervisor, Technology Support, the successful candidate will be responsible for the ongoing support, maintenance, and implementation of desktop, server, and communications environments in ARC’s field locations. The primary responsibility of this position is coordinating field industrial IT activities to ensure ARC Resources’ Industrial IT assets throughout British Columbia and Alberta continue to run with the highest degree of uptime. This position is based out of our Grande Prairie office and will require regular travel to field locations around Grande Prairie, AB and Dawson Creek, BC.

Responsibilities

• Coordinate and schedule field industrial IT activities with automation and radio network vendors
• Provide project management support for special projects and identify opportunities for improvement in our field desktop, networking and server infrastructure environments
• Be the liaison between network and server team members for field related issues
• Act as the on-site point of contact at ARC's field locations for vendors and the remote teams
• Manage the evergreen hardware replacement schedule for the field industrial computers
• Provide timely response and resolution to service desk inquiries for access and issues pertaining to field assets, including the networking environment
• Log issues and requests through ServiceNow, our service management software
• Manage and track field communications vendor invoices
  
  

What You Will Bring To Arc

• A diploma or degree in computer science, business technology management, or a related field
• A minimum of 5 years of experience working in a related position supporting field operations and related infrastructure
• Strong communication and people service skills, with the ability to liaise amongst various people within the business
• Excellent problem-solving skills while working in a fast-paced environment with varying demands
• Ability to follow defined processes and procedures
• Experience with Cisco Networking hardware, wireless and radio networks, supporting Windows Server 2019/2022, and virtual environments including VMWare and Hyper-V is considered an asset
• Experience supporting and troubleshooting oil and gas applications such as Rockwell FactoryTalk View SE and EcoStruxure Geo SCADA Expert, and supporting Windows 11 and iOS devices is considered an asset
• Proficiency with ServiceNow is considered an asset
• Valid driver's license for travel to field locations to support Operations
  
  

Rewarding Opportunity

• An opportunity to be part of delivering responsible energy by developing and growing your career with us
• Working collaboratively with, and learning from some of the most talented and experienced people in our industry
• A culture of caring and high performance
• Focus on health and well-being
• An environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, feel a sense of belonging, and can contribute fully to the organization’s success
• Meaningful work that makes a difference in the Canadian energy industry
  
  

We thank you for your interest in ARC, however, only those candidates selected for an interview will be contacted. Accessibility accommodation for applicants is available upon request during the recruitment process.