Membership Engagement Specialist

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading-edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.

The Glencoe Golf & Country Club offers an abundance of golf opportunities and amenities. Nestled along the Elbow River and just minutes outside of Calgary, members are welcomed with pristine views and immersed in nature while enjoying an exceptional round of golf with family and friends.

If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

The Membership Engagement Specialist at The Glencoe Golf & Country Club and The Glencoe Club is a key player in enhancing member relationships and enhancing overall engagement. This dynamic role involves driving membership recruitment, managing waitlists, and onboarding, while collaborating with multiple departments to tailor events and experiences that exceed expectations. The Membership Engagement Specialist oversees social media presence, develops promotional materials, and maintains membership databases to support seamless operations. By delivering exceptional service and continuously improving engagement strategies, this role is integral to strengthening the Club’s membership offerings and experience.

Responsibilities

• Develop and implement innovative strategies to enhance member experiences, manage recruitment efforts, oversee waitlists, and support onboarding to foster long-term engagement
• Create and coordinate membership-related materials, manage social media platforms in collaboration with the Creative Director, and develop engaging content to keep members informed and involved
• Support member events, including high-profile tournaments and social gatherings, collaborate with Food & Beverage teams, and develop initiatives to surprise and delight members
• Oversee membership inquiries, maintain accurate data records, and support the administration of high-performance programs and reciprocal club relationships
• Collaborate cross-functionally with various teams to ensure seamless coordination of membership initiatives, events, and engagement programs
• Gather and analyze member feedback to refine programs, improve services, and ensure the Club remains a premier destination for its members
  
  

Qualifications

• 3-5 years proven experience in membership engagement, sales, or customer relations, preferably in the hospitality, golf, or private club industry
• Post-secondary degree or diploma in hospitality, sport administration or related field is considered an asset
• Strong interpersonal skills with an ability to work collaboratively in a team environment across numerous departments and build lasting relationships with both prospective and current members
• Proficiency with social media platforms, CRM systems, and other marketing tools
• Strong organizational skills, with the ability to handle multiple priorities and meet deadlines
• Creative problem-solving skills with the ability to implement new ideas and strategies
• Knowledge of membership database management and administrative processes, experience with Northstar is an asset
  
  

Why Choose Us

• An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
• Numerous opportunities for personal and professional growth including training and development
• Delicious, fulsome employee meals prepared daily
• Employee referral program that rewards the additional talent you bring
• Numerous employee recognition programs to reward you for your incredible efforts
• Comprehensive health and dental benefits available for you and your family
• An Employee/Employer contributed to RRSP plan
  
  

Additional Details

This is a Full Time salaried position that reports to the Membership Manager. The successful candidate will primarily work Monday to Friday 8:30am to 4:30pm but will be required to work other shifts including evenings, weekends and holidays, so a flexible schedule is required. This position will predominantly work at The Glencoe Golf and Country Club during the Golf Season but will also be required to work from The Glencoe Club.

The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.

Qualified applicants are invited to submit their cover letter stating their salary expectations and resume to [email protected] by Tuesday, June 3.

Additional information about The Glencoe Golf & Country Club and The Glencoe Club and offerings can be found at our websites: www.glencoe.org and www.glencoegolf.org or at www.glencoejobs.org.

We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.