Senior Analyst, Inbound Transport (CSR Lead)

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

What You'll Do:

Load Planning

• Communicate with Replenishment, Suppliers, Scheduling and Carriers to finalize pickup and delivery details
• Track and trace loads to ensure successful delivery and on time arrival
• Ensure issues are resolved timely, changes are updated and communicated, and provide ongoing insights and analysis
• Assist in the analysis and development of inbound opportunities
• Reviewing profitability on customer pick ups. Meeting with execution or BD teams on any vendors that show poor profitability and agree on adjustments needed
  
  

Customer Service

• Act as the Lead for all customer enquiries internal/external
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Attend all internal/external meetings providing status updates on our performance
• Meeting with customers to review performance, any issues we are having, reviewing promos & ways to execute more efficiently. Communicate feedback to outbound execution and Business Development teams
• Coordinate with internal teams, drivers, and dispatch to resolve service issues
• Maintain accurate records in the customer relationship management (CRM) system
• Provide shipment status, BOL’s, delivery times, and other service information to our customers
• Identify customer needs and suggest appropriate services
• Contribute to a positive and collaborative team environment
  
  

Reporting:

• Ensure that daily and weekly reports are completed and sent accurately and on time
  
  

What You'll Need:

• Post-secondary education in Supply Chain Management an asset
• Ability to problem solve and think analytically
• Ability to work well under pressure, meet deadlines and effectively manage resources.
• Prior experience in Transportation or Supply Chain Management preferred
• Prior Customer Service experience required with a demonstrated commitment to exceptional customer service. Prior experience (1-2 years) in Customer Service, Escalation Management is preferred
• Must have excellent Excel and Power Point skills, with the ability to extract and report on data as required by the business
• Must be detail oriented and able to handle multiple priorities in a fast-paced environment
• Good communication skills, both written and verbal
• Geographical knowledge of Canada
• 25% travel required
  
  

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Employment Type:

Full time

Type of Role:

Regular

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:  

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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