CRM Specialist

Requisition ID: 95439

Job Category: Administration/Support

Location: Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

At Hatch you will represent our Client Engagement Team globally in the position of Sales Process Improvement Specialist (CRM). In partnership with your upline, the Pursuit Governance Director, you will support and consult with the business "behind the scenes" in order to grow Hatch's volume of work.

Our global Client Engagement Team is comprised of professionals with experience in business development, marketing, pursuit management, engineering, project management and at least one of Hatch's core lines of business.

Support the ongoing utilization and improvement of Hatch's CRM system by:

• Ensuring the system aligns with current and future pursuit governance methodologies
• Develop and maintain CRM roadmap, defining and prioritizing features based on business objectives and inputs from key stakeholders
• Lead and facilitate CRM enhancement process- from solution design to on time implementation
• Translate business requirements into technical specifications and serve as POC between CAT and tech teams
• Gather, validate, and document project and enhancement requirements in DevOps
• Create and maintain user training documentation for the system
• Provide user support and guidance to drive knowledge and adoption of sales processes and systems
• Serve a "Super User" capacity, providing a front-line response to questions/issues/ requests from the broader business
• Support and facilitate system training for end users
• Oversee development of customized reports and dashboards in CRM system
• Coordinate with cross functional teams
• Identifying areas of improvement and optimization through User Behavior analysis and developing KPIs (including win / loss analysis, pursuit governance, CRM usage, etc.)
• Balance user requests against the strategic intent of the tool and elevating them accordingly
• Suggest ongoing improvements to enhance user experience
• Liaise with the technical team to initiate access requests
• Liaise with the technical team on the design and development of new features
• Test and validate new features to ensure fit for purpose
• Serve as Project Manager for multiple streams of work, and running weekly status meetings with core team
• Support creation of User help materials, such as FAQs, brochures, etc.

• Previous work in CRM (Salesforce, Microsoft dynamics 365, SAP C4C, or similar) systems is a must
• Minimum 5-7 years' experience in a Marketing, Business Development, or Project role, demonstrating increasing responsibilities over time.
• 3 years of Business Development (BD) experience preferably in an Engineering and project support environment
• Bachelor's Degree or higher in Business, Marketing
• Experience in Mining, Energy, Infrastructure or Digital industries is preferred
• Experience pursuing new business, with specific experience in $10 Million (+) pursuits is preferred
• Inquisitive by nature a knack for business / process improvement
• Solutions oriented
• Excellent interpersonal, communications and presentation skills
• High level of self-motivation and ability to consult in a productive, cooperative manner
• Thrives in a fast-paced work environment
• Expert working knowledge of MS Office tools, including Word, Excel, PowerPoint and SharePoint
• Previous work in CRM systems is a must

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.