Care Manager

Position Summary:

The Care Manager (Registered Nurse or Licensed Practical Nurse) ensures quality of care delivery and is the primary manager responsible for day-to-day client/family relationships and care provided by Elizz by SE Health in Vancouver/Victoria regions with occasional travel to the island. Reporting to the Managing Director, the Care Manager supports driving business results through positive client/family experience and managing a team of frontline staff.

Status: FT/Permanent

Key Responsibilities:

• Conduct in-person and virtual client intakes, assess physical, emotional, and environmental needs, and develop personalized home and community care plans.
• Supervise and support frontline staff, including Community Health Workers (CHWs)/Health Care Assistants (HCAs), deliver home and community care services.
• Foster a collaborative culture across BC and virtually engage with teams across provinces to promote an exceptional Elizz team experience.
• Liaise with funders and external stakeholders to ensure seamless, quality community-based care coordination.
• Provide onboarding, orientation, and performance support for new team members.
• Identify training needs and deliver in-house training as per Personal Assistance Guidelines.
• Ensure accurate and timely documentation of care plans, assessments, and supervisory visits.
• Address client feedback and investigate service concerns, taking corrective actions as needed.
• Participate in staff recruitment, scheduling, and performance management.
• Conduct supervisory and incident-related home visits, including follow-up for WorkSafe BC investigations.
• Ensure compliance with SE Health policies, and all relevant health, employment, and safety regulations related to home and community care.
• Rotate on-call duties and collaborate with care coordinators for efficient deployment of staff.
• Maintain accurate records and documentation in compliance with audit and regulatory requirements.

• Other duties as assigned.

Qualifications:

• Registered Nurse (RN) or Licensed Practical Nurse (LPN) with full scope certification and current BCCNP registration.
• 3–5 years of leadership experience in home, community, or health care settings.
• Strong computer skills for documentation and scheduling.

• Valid driver’s license and access to a personal vehicle for community visits.

Skills and Attributes:

• Excellent verbal and written communication skills.
• Self-motivated, organized, and proactive.
• Able to recognize changes in clients and adapt care plans accordingly.
• Strong leadership and team-building skills in home and community care environments.

• Physical and mental resilience to meet the demands of field-based healthcare delivery.

Why Join Us:

• Competitive Compensation: Includes salary, group benefits, RRSP, and employee discounts.
• Caregiver Support: Benefit program supporting employees who are caregivers.
• Career Growth: Opportunities across SE Health’s broad network of home and community care programs nationally.

• Professional Development: Tuition assistance, bursaries, and continuing education support.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team. In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose. SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [email protected] at your earliest convenience.