Manager, Claims Analytics

Company: CGIC

Department: Claims

Employment Type: Temporary Full-Time (15 months)

Work Model: Hybrid

Language: English is required, French is an asset

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Claims Analytics Manager, you will democratize access to data and insights by leading a team of Data Analysts, Business Analysts and Data Scientist in the development of data and analytics solutions. You will be responsible for developing your team in alignment with our business innovation culture and will be accountable toward the achievement of the team’s service levels in answering requests to support internal claims stakeholders.

How You Will Create Impact

• Develop and manage performing teams by recruiting, training, coaching, assessing, motivating, and supporting.
• Provide mentorship and guidance to team members, ensuring the development of the technical data analysis skillset (data preparation, analysis & reporting, story telling) expertise.
• Manage claims analytics projects & operations by setting and communicating goals, measuring progress, addressing issues, and solving problems (including technical problems escalated by your staff).
• Responsible for the quality and effectiveness of outcomes by ensuring that standards and policies are followed, and the intended outcomes of those policies are met (data quality, accuracy, UX, performance, security, etc.).
• Represent your team in project planning and scrums with business partners.
• Translate business needs into specific objectives for your team and communicate progress to stakeholders.
  
  
  

How You Will Succeed

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making
  
  
  

To Join Our Team

• You have a proven experience (5+ years) in developing and implementing analytical solutions such as data extracts, reports and dashboards and in developing the story & insights from those solutions.
• You have a University degree in Mathematics, Actuarial, Statistics, Computer Science or other relevant field.
• You have strong leadership skills with a direct or indirect track record of managing and developing high-performing teams.
• You have experience in R, SQL or MSTR.
• You have excellent communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.
  
  
  

What You Need To Know

• You will travel occasionally.
• Extended work hours, in some instances, might be required (including weekends and evenings).
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community