Client Services Director, Rehab & Therapy Services

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home-based and community-setting services. 

As Client Services Director, you will set the vision and lead the execution of regional service delivery across a multidisciplinary rehab and therapy portfolio. You’ll provide strategic direction to senior leaders and interdisciplinary teams, driving clinical excellence, operational performance, workforce strategy, and stakeholder partnerships. This high-impact leadership role supports our operations across the Greater Toronto Area, Lindsay, and Campbellford regions. 

If you lead with purpose, thrive in collaborative environments, and are inspired by work that makes a difference—join our Team Made for Caring. 

This is a full-time permanent position based out of the Toronto in a hybrid environment of home, branch, and in-office. 

What you’ll be doing:  

Leadership & Service Delivery 

• Operationalize CTG’s strategic priorities by developing and executing regional plans that deliver measurable clinical outcomes, elevate client experience, and support sustainable growth. 
• Provide executive oversight of rehab and therapy services, ensuring delivery of high-quality, evidence-informed care in home and community settings. 
• Monitor operational and clinical KPIs to ensure service delivery meets or exceeds targets, quality benchmarks, and regulatory expectations. 

Stakeholder & Community Engagement 

• Represent CTG with credibility and influence, building strong relationships with leaders across provincial Health Authorities and local Ontario Health @Home. 
• Strengthen engagement with healthcare partners, and funders to enhance collaboration and client impact. 
• Act as a trusted partner in advancing integrated, community-based care solutions. 

Client-Centred Clinical Excellence 

• Partner with CTG’s senior governance team to drive integrated, person-centered care strategies. 
• Anticipate and respond to evolving healthcare trends and regulations to inform service innovation and quality excellence. 

Financial & Operational Accountability 

• Manage full profit and loss (P&L) accountability for the region, aligning financial performance with strategic goals. 
• Oversee budgets, forecasting, and resource planning to optimize operational efficiency and service sustainability. 
• Leverage data to identify risks, uncover opportunities, and support high-quality decision-making 
• Contribute to the development of innovative service models and revenue opportunities. 

People Leadership 

• Cultivate a high-performing, inclusive culture grounded in CTG’s values of accountability, compassion, and growth. 
• Drive talent strategies focused on recruitment, engagement, development, and retention 
• Coach, mentor, and support a team of leaders to deliver excellence and build capacity 

Change Management & Innovation 

• Lead change initiatives that support transformation, innovation, and continuous improvement. 
• Cultivate agility and resilience across teams during times of transition and system evolution. 

Skills needed for success:  

• Must be a Regulated Allied Health Professional with active membership and good standing in their respective college (e.g., PT, OT, SLP, SW, RD). 
• Minimum 5 years of progressive leadership experience in healthcare, with a strong focus on home and community care environments. 
• Minimum 3 years of operational leadership with direct responsibility for managing leaders, budgets, aligning expenses with revenue, and monitoring financial performance against established targets. 
• Strong data analytics skills, with the ability to interpret performance metrics and translate insights into operational and strategic decisions. 
• Demonstrated experience in operational planning and execution, with the ability to set long-term goals and drive measurable results. 
• Excellent communication and interpersonal skills, with the ability to lead leaders, influence stakeholders, and build strong partnerships across the health system. 
• Completion of a Master’s degree in Business, Health Administration, or related field is an asset. Strong foundation in operations, financial management, service delivery, and strategic planning.