Hotel Bellhop Attendant – Guest Services

CEM Resorts is a luxury hospitality destination located in the heart of Toronto, offering exceptional guest experiences in an elegant, serene, and service-focused environment. We pride ourselves on world-class amenities, personalized service, and a passionate team.

Position Summary:

We are seeking a friendly, energetic, and service-oriented Hotel Bell Attendant to join our Guest Services team. As the first and last point of contact for guests, you play a key role in shaping their overall experience. You will be responsible for welcoming guests, handling luggage, assisting with transportation, and ensuring smooth arrivals and departures.

Key Responsibilities:

• Greet arriving guests and offer assistance with luggage and personal belongings.

• Escort guests to their rooms while providing hotel information and amenities overview.

• Retrieve and store guest luggage safely and accurately in the luggage room.

• Arrange transportation or valet services upon guest request.

• Respond promptly to guest inquiries and offer information about local attractions and hotel services.

• Maintain cleanliness and organization of lobby, bell desk, and luggage storage areas.

• Collaborate with front desk staff and other departments to ensure guest satisfaction.

• Assist with deliveries, messages, and special guest requests.

• Adhere to all health and safety procedures and resort policies.

Qualifications:

• Previous experience in a similar guest service or hotel role is an asset.

• Excellent communication and interpersonal skills.

• Friendly, professional demeanor with a positive attitude.

• Ability to lift and carry heavy luggage and stand for extended periods.

• Familiarity with Toronto city attractions and transportation options is a plus.

• Flexible availability including evenings, weekends, and holidays.

What We Offer:

• Competitive hourly wage + tips

• Staff meals and uniform provided

• Opportunity to work in a luxury hospitality environment

• Career development and training opportunities

• Inclusive and respectful workplace culture