Director, Student Success

Kwantlen Polytechnic University (KPU) is more than just a place to learn; it's a university powered by the people who live and work here—students, staff, and faculty alike. As one of BC’s Top Employers, we strive to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning. Join us today and transform your future!

Competition ID: 4084
Internal Closing Date: Open Until Filled
External Closing Date: Open Until Filled
# of Openings: 1

Salary Information:

13 – Administrative Salary Grid - $101,172 to $155,130
Employment Type: Permanent Full Time
Workplace Type: Hybrid
Travel Frequency:
Employee Group: Administration/Management
Days of Work (BCGEU):
Hours of Work (BCGEU):
Hours per Week (BCGEU):

We are currently seeking a Director, Student Success to join our Student Services - Student Affairs team.

Job Overview

This role reports to the Associate Vice President, Student Affairs. Reporting directly to this position are the Manager of Academic Advising, the Manager of Student Awards and Financial Assistance, and the Manager of Student Engagement and Leadership.

The Director, Student Success is responsible for providing leadership and strategy for programs and services that facilitate a positive student transition to studying at KPU and reduce student barriers to engagement and success. The Director monitors best practices in advising, student financial aid and awards, student orientation and student engagement, and plays an active role in assessing the needs of KPU students to ensure the continual enhancement of programming and service quality within the Student Success portfolio.

Education and Experience

• A Master’s Degree in a related field;
• A minimum of 7 years’ experience in progressively responsible roles in post-secondary Student Services;
• A minimum of 5 years’ management/leadership experience;
• Or an equivalent combination of education and experience.

Knowledge, Skills, & Abilities

• Proven ability to build, manage and provide leadership to cohesive teams;
• Sound understanding of strategic enrolment management concepts, academic policies and processes that contribute to a quality undergraduate experience;
• Strong understanding of the student services function and student success theories and practices including the barriers, challenges, issues and concerns experienced by both domestic and international students of diverse backgrounds and experiences;
• Demonstrated ability to foster a culture of learning and innovation;
• Exceptional oral and written communication skills, including the ability to persuade and influence individuals and groups with diverse needs and interests;
• Demonstrated ability to work collaboratively and inclusively to coordinate projects and initiatives among various campus constituencies;
• Demonstrated commitment to providing outstanding customer service;
• Knowledge of budget planning, development and management.
• Ability to travel between campuses is required.

Salary Information

The above compensation range is the span between the minimum and maximum base salary for a position. Typically, initial salary placement is approximately halfway between the minimum and the maximum. This represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job with consideration given to internal equity.

Total Rewards

As a part of our total rewards offerings, KPU also offers extended health and dental benefits, healthcare spending account, generous vacation package, defined pension plan, parenthood top-up, sick leave, long-term disability, life insurance, professional development days, tuition waiver, inhouse training & development, inter-campus transportation, and more!

Note: Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time.

Visit https://www.kpu.ca/hr for more information on KPU’s workplace, culture and total rewards.

Note to Applicants

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at [email protected].

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.

We thank all applicants for their interest in employment with KPU. Only candidates who are legally eligible to work in Canada will be considered; only those selected for an interview will be contacted.