Senior Specialist, Member Communications (18-month contract)

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

As a Senior Specialist, Member Communications, this role plans, manages, and optimizes day-to-day member communications to ensure members are prepared to adopt product and service changes. It requires strong project ownership, strategic planning, stakeholder engagement, and a passion for delivering impactful, member-centric content.

This is an 18-month contract that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. This role may require you to work in-office at least once a week.

A typical day would involve:

• Lead the end-to-end design and deployment of member communication plans that support readiness for product, service, and operational changes.
• Develop and execute member communications that support line of business growth, product primacy, and strategic initiatives.
• Serve as a stakeholder for Marketing requirements in cross-functional initiatives; provide planning, communication, and measurement expertise from a member-first perspective.
• Use member and product insights to refine audience targeting and value propositions, ensuring the right message reaches the right person at the right time.
• Lead or contribute to the development and ongoing enhancement of communication measurement tools, templates, and campaign reporting processes.
• Champion continuous improvement by capturing and applying learnings across projects, including documenting benchmarks and best practices.
• Maintain high standards of content quality and clarity, applying a thoughtful and inclusive lens to messaging across multiple channels.
• Coordinate and deliver digital learning content through the Learning Hub and other member education tools to support adoption of new services.
• Work with internal stakeholders and external vendors to support timely updates to vancity.com and related platforms.
• Contribute to operational excellence by using tools like Asana and SharePoint to streamline workflows and documentation.
• Actively participate in DEIR learning and apply values-based thinking to all aspects of work.
• Commit to continuous development around Vancity’s products, services, and communication channels.

You Are:

• Exceptionally Organized – Meticulous attention to detail; able to manage multiple timelines, workflows, and priorities. You are able to work in a dynamic environment at pace.
• An Excellent Communicator – Strong interpersonal, written, and verbal skills; able to collaborate, consult, and influence effectively.
• Results-Oriented – Self-motivated and proactive, with a bias for action and strong follow-through.
• A Problem-Solver – The ability to think critically and find solutions to complex communication challenges for our members.
• Personable and Adaptable – Thrive in both lead and support roles; build strong working relationships and foster a positive team environment. You are comfortable in ambiguous situations, demonstrating the ability to navigate through uncertainty.

You Have:

• A university degree, preferably in Marketing, Communications, or Business.
• Proficiency in project management.
• Experience managing communication programs.
• The ability to analyze data and make informed decisions based on insights. Experience using tools such as Google Analytics and PowerBI are a bonus!
• 5–6 years of experience in marketing, communications, or business operations.

The Team:

In this role, you will report to the Marketing Manager, Marketing Services, and work closely with a dynamic team of specialists to deliver meaningful, timely communications to our members.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for this role is $71,500 to $107,300 annually. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Posting Deadline: Posted until filled

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

We offer:

• We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
• We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at [email protected] for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.