PC Re-Image Specialist - Contract

Job Title

PC Re-Image Specialist - Contract

Vacancy No

VN8239

Company Name

Compugen Inc

Work Location

Moncton, NB

Base Pay Range

To be discussed during the recruitment process

Job Details

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are seeking a skilled and customer-focused PC Re-Image Specialist to join our team. The successful candidate will play a critical role in re-imaging existing employees’ PCs using Windows Autopilot and managing them with Intune. You will be responsible for scheduling, deploying, and troubleshooting PC re-imaging processes, ensuring smooth transitions for end users, and providing excellent customer service during post-imaging support.

Key Responsibilities:

• Perform PC re-imaging using Windows Autopilot for a seamless and efficient deployment.
• Ensure the timely scheduling and execution of re-imaging tasks for employees’ devices.
• Work closely with IT teams to maintain optimal re-imaging schedules and deployment workflows.
• Manage and monitor devices via Microsoft Intune, ensuring compliance and successful deployment.
• Troubleshoot and resolve issues related to device enrollment, configuration, and compliance policies within Intune.
• Diagnose and address any technical issues arising post-re-imaging, including network, software, or application-related concerns.
• Collaborate with the IT support team to escalate and resolve complex technical issues promptly.
• Document and maintain detailed records of re-imaging activities, configurations, and troubleshooting efforts.
• Generate reports for management to track deployment success, issue resolutions, and feedback.
• Provide exceptional customer service by assisting employees during the re-imaging process and post-imaging.
• Respond to and resolve end-user issues, including software, hardware, or configuration problems after re-imaging.
• Offer timely and clear communication with employees throughout the re-imaging process to ensure a positive experience.

Skills & Qualifications:

• Microsoft certifications such as Microsoft Certified: Modern Desktop Administrator Associate or similar.
• Experience with additional device management tools or deployment technologies.
• Ability to lift and carry IT equipment up to [insert weight limit, e.g., 25 lbs] as needed for device setup or troubleshooting.
• Proven experience working with Windows Autopilot and Microsoft Intune.
• Strong technical understanding of Windows operating systems, including installation, configuration, and troubleshooting.
• Excellent problem-solving and troubleshooting skills, with the ability to address both hardware and software issues effectively.
• Prior experience with PC imaging and deployment processes in an enterprise environment.
• Strong communication and interpersonal skills, with a focus on providing high-quality customer support.
• Ability to manage multiple re-imaging projects and schedules simultaneously.
• Detail-oriented with excellent organizational skills.

Equity Statement

At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

#ITR
#CompugenITR