Senior Business Analyst

Why Technitask

Technitask is a Canadian company and a trusted provider of IT management, systems integration, software delivery, and consulting services. Our expert team of SAP functional consultants, developers, project managers, data engineers, and security analysts create value for customers in the utilities, telecommunications, and public services sectors. We work with our clients to discover and define business problems, then collaborate with them to implement people, process, and technology solutions to realize benefits across the business.

• We bring SAP technical expertise across technical PMO, architecture, integration, data & reporting, security, custom development, system build & administration, and testing.
• We’ve worked with some of the biggest enterprises in utilities and the public sector such as Hydro One, Liberty Utilities, the Government of Canada, and the Province of Ontario.
• We’re a team of 50+ staff and a network of 200+ alumni with 17+ years of experience delivering SAP solutions.
  
  

What You’ll Do

• Lead requirements gathering sessions with stakeholders to understand business objectives and document detailed business requirements.
• Analyze and document current business processes and workflows, identifying areas for improvement and optimization.
• Develop comprehensive business cases outlining costs, benefits, and risks of proposed solutions.
• Collaborate closely with cross-functional teams (including IT, operations, and management) to ensure alignment of business and technology solutions.
• Create functional specifications and user stories, ensuring they are clear, complete, and feasible for implementation.
• Conduct impact analysis for proposed changes and enhancements to existing systems and processes.
• Provide guidance and mentorship to junior business analysts and team members as needed.
• Participate in testing and quality assurance efforts, ensuring solutions meet business requirements and are fit for purpose.
• Assist in the development of training materials and conduct training sessions for end users as necessary.
• Defines and documents business processes involving current and future states
• Acts as a liaison between departmental end-users, technical team, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of solutions
• Identifies opportunities for improving business processes through the use of technology and/or through business process changes;
• Reads and interprets technical literature and translates in terms understandable to the end-users or non-technical staff
• Plans, organizes and conducts business process reengineering/improvement projects and/or management reviews of programs
  
  

What You'll Need

Mandatory Qualifications

• Bachelor’s degree in computer science, Commerce or an equivalent field
• Minimum of fifteen (15) years of experience working as a business analyst
• Minimum of ten (10) years of experience documenting/conducting process analysis and re-engineering
• Minimum of ten (10) years of experience writing requirements, use cases and user stories
• Minimum of ten (10) years of experience in working on projects in agile environment
• Must possess strong political acumen
• Must possess strong critical thinking skills
• Must possess high level of communications, consulting, and client relationship skills. The Analyst must be able to clearly communicate complex technical and business concepts, both to clients (internal or external) and to team members, and to negotiate change
• Must be capable of effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions
  
  

Preferred Qualifications

• Accreditation from IIBA (International Institute of Business Analysis) is considered an asset
• Knowledge of the Business Analysis Book of Knowledge (BABOK) is considered an asset
  
  

Who You Are

• Problem solver: You quickly formulate approaches from problem statements and target outcomes, undertake research using creative strategies, solve complex problems independently, and quickly learn and adapt to new situations.
• Highly organized: You think in systems and process, create structure in ambiguity, and relentlessly prioritize to pursue what drives the business forward.
• Team player: You effectively partner with others to get things done.
• Clear communicator: You are an excellent writer (memos, slides) and excel at distilling complex information into simple messaging.
• Outcomes driven: You collaborate with your clients, partners, and stakeholders to deeply understand their needs and ruthlessly prioritize to meet those needs.
  
  

Additional Information

• Contract role
• Duration: 24 months
• Remote
• Background check required
  
  

Our belief is that diversity & inclusion enables us to build solutions that work. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and / or people with intersectional identities.

We also believe that unique experiences may not always fall along the beaten track. We’re dedicated to adding new perspectives to the team, so if your experience and skills can help us solve our customers’ problems, please consider applying.