Manager, Process Control

Miovision’s mission is to provide the foundation for tomorrow’s smart cities by transforming the way traffic networks are managed today. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations have made it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians since 2005. With offices in Kitchener, Canada and Cologne, Germany, Miovision serves over 17,000 municipalities worldwide. For more information, visit www.miovision.com

Position Summary:

The Manager, Process Control is responsible for ensuring high-quality standards across the entire manufacturing process, including supplier quality, contract manufacturer performance, in-process inspections, and end-of-line testing. This role manages a team of Debug & Test Technicians and works cross-functionally with Manufacturing, Engineering, and Supply Chain to drive defect reduction, process improvements, and supplier accountability.

Key Accountabilities:

In-Process & OGQA Inspection:

• Oversee in-process assembly to detect and contain defects before test.
• Lead a team of Test and Debug Technicians, responsible for functional testing, environmental testing and Burn-In.
• Manage and reduce inventory sitting in various debug status’
• Establish and influence Return to Vendor (RTV) processes for non-conforming materials.

Supplier & Contract Manufacturer (CM) Quality Management:

• Assist in developing and enforcing supplier quality standards to ensure incoming materials meet specifications.
• Work with contract manufacturers to ensure process control, defect tracking, and adherence to quality KPIs.
• Partner with Supply Chain to ensure suppliers meet cost, quality, and delivery expectations.

Failure Analysis & Continuous Improvement:

• Lead failure analysis for non-conforming materials, production defects, and test failures within manufacturing and at CMs.
• Work closely with Hardware Quality and Manufacturing Engineering teams to drive DFM (Design for Manufacturability) and PFMEA (Process Failure Mode and Effects Analysis) improvements.
• Drive quality training programs for operators, technicians, and engineers to improve process adherence.

Quality Metrics, Reporting & Compliance:

• Own key manufacturing quality KPIs (First Pass Yield, Defect Rate, Scrap Rate, Supplier PPM, Cost of Quality).
• Ensure compliance with ISO 9001, IPC standards, and other industry-specific quality regulations.
• Develop real-time quality dashboards and reporting tools to provide visibility into performance trends.
• Collaborate with IT and ERP teams to ensure quality data integration within NetSuite or PowerBI

Skills & Qualifications:

• 5+ years of experience in manufacturing quality, supplier quality, or production quality roles.
• Strong knowledge of electronics manufacturing, PCBA production, mechanical assemblies, or industrial hardware.
• Experience managing supplier and CM relationships, audits, and corrective actions.
• Familiarity with test fixture development/qualification, test software, and troubleshooting test failures.
• Strong data analysis skills; experience with NetSuite preferred
• Leadership experience managing test technicians or quality inspectors.
• Familiarity with ISO 9001, IPC standards, and regulatory compliance.

Key Relationships:

Reports To: Director of Manufacturing

Direct Reports: Debug & Test Technicians; works closely with Hardware Quality Leads & Director, Hardware Quality

Success Metrics:

• Supplier Defect Rate (PPM): Reduction in incoming material issues.
• First Pass Yield (FPY): Increase in production quality without rework.
• In-Process Defect Rate: Reduction of defects caught during assembly.
• End-of-Line Defect Rate: Improved functional test results at final QA.
• Supplier & CM Quality Scorecards: Measurable supplier performance improvements.
• Reduction in Manufacturing Scrap & Rework Costs.

Perks and Benefits:

Note: We do offer flexible onsite and remote work options. Our Benefits are designed to reflect this and include:

• Comprehensive health benefits starting on day one
• RRSP Matching Plan
• Variable Incentive Plan
• Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
• Internet subsidy and a remote work allowance
• Enhanced paternity and maternity leaves
• Unlimited vacation policy
• Wellness offerings (Fitness, Mindfulness)