Deskside Support - Contract

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: We are seeking a skilled and customer-oriented Desk Side Support Technician to provide on-site technical support to end users. This role involves troubleshooting hardware and software issues, configuring workstations, managing user accounts in Active Directory, and ensuring a seamless IT experience across the organization.

Key Responsibilities:

• Provide hands-on technical support for desktops, laptops, printers, mobile devices, and other end-user equipment.
• Troubleshoot hardware, software, network, and peripheral issues in a timely and professional manner.
• Manage and maintain user accounts, security groups, and permissions in Active Directory.
• Install, configure, and upgrade operating systems and software applications (Windows OS, MS Office, etc.).
• Collaborate with the Service Desk team to escalate and resolve complex incidents and service requests.
• Support IT asset inventory tracking, deployment, and decommissioning of equipment.
• Maintain accurate documentation of support activities, procedures, and configurations.
• Ensure compliance with IT policies, procedures, and best practices.
• Provide basic support for network connectivity and VPN issues.
  
  
  

Skills & Qualifications:

• 2+ years of experience in a desktop or deskside support role.
• Strong knowledge of Windows 10/11 and Microsoft Office Suite.
• Experience with Active Directory for user and group management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with remote support tools and ITSM platforms (e.g., ServiceNow).
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and work independently or as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft MCP) are a plus.
  
  
  

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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