Manager, Indigenous Patient Care

Who are we looking for?
Interior Health is seeking a dedicated and culturally grounded leader to join our Indigenous Health & Wellness team as Manager, Indigenous Patient Care. This role plays a key part in transforming how care is delivered across the region by supporting Indigenous Patient Navigators and advancing access to traditional wellness practices, including Elders, cultural supports and medicines. You’ll work across acute, primary, mental health, and community care to ensure services reflect Indigenous ways of knowing and being—centering relationships, cultural safety, and respect for diverse Nations and teachings. This is more than a leadership position; it’s an opportunity to influence systemic change, honour community voices, and support healing within the health care system.

The worksite location for this position is flexible and can be located anywhere within the Interior Health region.

Some of the Benefits of Joining Interior Health:

• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Municipal Pension Plan
• Work-life balance

Salary Range:
Salary range for the position is $106,026 to $152,413. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact?

In accordance with the established vision and values of the organization, the Manager, Indigenous Patient Care leads the patient support and navigation services that are crucial to Indigenous patient and family care, including Indigenous Patient Navigators (IPNs) who serve acute, primary care, and mental health sites and service areas.

The Manager works closely with Clinical Operations to plan, implement, and monitor services that directly support Indigenous clients and their families, in alignment with Ministry of Health directive, IH strategic priorities, and internal and external accountabilities.

The Manager develops and revises the tools and resources that support IPNs at the regional level and designs processes that enable these services, such as access to Elders and traditional medicines.

What will you work on:

• Works with partners to seek out and identify best practices in Indigenous patient care, ensuring the appropriate system processes and culture are in place to develop a best practice model of care for services that include but are not limited to:

a) Indigenous Patient Navigators (Acute, MHSU, PCN, Population Health)
b) Elders and Cultural Wellness providers, as requested by patients and clients

• Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public and partner concerns in a supportive and goal-oriented manner.
• Leads the development of tools, pathways, and processes that enable IPNs to support Indigenous clients and their families.
• Designs effective support structures that are accessible across the large geography, both with in-person and virtual elements.
• Liaises with the Indigenous Engagement team to better understand client needs and ensure the patient voice is integrated into service planning.
• Supports the Indigenous Partnerships portfolio to address and implement recommendations from the In Plain Sight Report, alongside other key documents such as Declaration on the Rights of Indigenous Peoples Act Action Plan.
• As a key member of the Indigenous Health & Wellness Leadership Team, contributes to the overall IH-wide Indigenous Partnerships planning by providing advice and support to colleagues with the department.
• Navigates complex work and political environments to define and determine Health Authority needs and services.
• Creates a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, innovation, and cultural and psychological safety.
• Promotes a spirit of inquiry and innovation within the delivery of services with a quality improvement and change management approach.
• Ensures coordination and integration of services with other IH programs and identifies opportunities for enhancement that will improve service delivery to clients/communities within the assigned area of responsibility.
• Identifies material, space, and financial resources required for the delivery of services within the assigned areas of responsibility; provides critical input to budget development; recommends resource allocation and budgetary adjustments; monitors expenditures and variance reports; and ensures that resources are utilized effectively and efficiently to meet the needs of the public.
• Assumes overall responsibility for staff including recruitment, selection, departmental orientation, collective agreement administration, grievances, performance management, and termination as per IH policy. Identifies and takes action to address professional development needs.
• Prepares or provides statistics and information related to workload management, department activity, quality assurance, or clinical use, on a scheduled or as requested basis.
• Co-develops and monitors quality improvement initiatives for assigned areas and standardization with other IH communities/services as practical.
• Ensures a process for reviewing and responding to client/customer feedback.
• Identifies potential risks and applies mitigation strategies.
• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.
• Performs other related duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).
Education, Training, and Experience:

• A bachelor’s degree in a health-related discipline, Leadership, or Business Administration
• 7 Years of recent, related experience, including leadership and direct supervision, as well as Lived and living experience with First Nation, Métis and/or Inuit populations and demonstrated knowledge of, or a commitment to learn, First Nation, Métis and/or Inuit health care needs, services, and issues as well as knowledge of culture, protocols, traditions, and ideology of Indigenous people and organizations in the Interior region of British Columbia
• Or an equivalent combination of education, training, and experience.