Administrative Assistant IV

Classification & Regular Hours

Hours per Week: 35

Salary Grade: Level N

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

Western’s Schulich School of Medicine & Dentistry is a leading Canadian Centre of outstanding education and research shaping health care for the next generation. The Schulich Dentistry team strives to obtain international recognition through excellence in dental education, research, and patient care. To foster that vision, Schulich Dentistry develops the knowledge and skills in dental professionals to provide exemplary care to the diverse communities that we serve and to influence the future of undergraduate and postgraduate dental education through scholarly inquiry, innovation, and research. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part-time and full-time faculty and over 1,000 staff.

Responsibilities

Reporting directly to the Patient Services Coordinator, Dental Clinics, the Administrative Assistant will be responsible for conducting patient chart audits to ensure compliance with the Royal College of Dental Surgeons of Ontario (RCDSO) requirements, and other governing bodies. The role will work closely with the 3rd and 4th year dental students to ensure audit concerns are resolved. The Administrative Assistant will provide administrative support to the clinical mentors regarding student patient portfolios and progression, as well as processing patient referrals. The role will provide the student body with the administrative clinical expertise necessary for the effective and efficient operations within the clinics.

Qualifications

Education:

• 2-year Certified Dental Assistant or healthcare related program

Experience:

• 2 years’ experience in a fast-paced office environment
• Experience in a Dental setting (office, laboratory, academic institution)
• Experience understanding dental terminology and dental procedures

Knowledge, Skills & Abilities:

• Exceptional attention to detail, with understanding of clinical/dental terminology, has the ability to function and process information with high levels of accuracy
• Self-motivated multi-tasker with strong organization skills
• Strong record of teamwork with motivation and ability to work independently with little supervision
• Knowledge of Western policies and procedures preferred
• Excellent verbal and written communication skills and confidence dealing with internal and external stakeholders
• Demonstrated ability to work in a fast-paced environment, meet strict deadlines and adapt to changing priorities
• Professional manner, tact, diplomacy, and discretion in dealing with internal and external clients
• Demonstrated ability to take initiative and follow through on work assignments
• Excellent interpersonal skills with the ability to provide a supportive and friendly environment
• Strong computer software skills and ability to learn new software quickly
• Ability to provide solutions where constructive thinking and innovation are required
• Influential interpersonal skills that build positive and strong relationships
• Demonstrated commitment to ongoing learning and professional development
• Extensive knowledge of Microsoft products, experience with Salud preferred, or other dental software packages

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.