Transition Lead

The Transition Lead will be responsible for the communications, learning, and change management to ensure that people (internal and external stakeholders) are ready for the change and that future state behaviors are realized in accordance with the future state design.


Responsibilities include:

• Develop people and culture strategy, including developing an understanding of stakeholders in current state and developing customized change management tactics to ensure adoption.
• Develop customized approach for communications, learning, and change management to ensure that future state behaviors are realized, and outcome is achieved
• Lead transition on a program, including working with operations to implement each business change to ensure that future state outcomes are achieved.
• Provide pre and post go-live support, and design and lead go-live command center and support models, etc.
• Work with benefits measurement team and operations to monitor post go-live metrics and work with relevant teams to make adjustments as required.
• Navigate and manage stakeholder relationships.
• Build, train, and manage team, including developing approaches and templates and reviewing deliverables and ensuring quality standards are achieved.
• Deliverables: People and culture strategy, including customized tactics to ensure adoption of change; communications materials and deployment plans, learning and training materials and deployment approach and schedules; change management tactics and materials; go-live command center and support model; etc.
  
  
  

Mandatory Requirements:

• Experience working in public sector unionized environment.
• Experience working on a business transformation program or project.
• Self-starter and ability to work effectively as an individual contributor, as required, as well as lead and be part of a team.
• Knowledge of the claims process end-to-end
  
  
  

Transition Lead Assignment Length

12 months


Transition Lead Assignment Location

Richmond, BC