Collections Specialist

Our retail client is seeking a detail-oriented Collections Specialist to support their AR team with outstanding collections. This is a remote, 2-month temporary role. The successful candidate may work anywhere in Canada.

Candidates must be eligible to work in Canada.

Responsibilities:

• Work towards curing delinquency by collecting past due amounts in a professional and courteous manner, emphasizing the company's value of maintaining and building Customer Focus.
• Conduct follow-ups on accounts at a minimum of three days, paying special attention to high-risk accounts that pose significant exposure to the company.
• Work the queue effectively and ensure that the proper individuals are informed of issues when needed.
• Ensure that accounts are followed up on within the appropriate time frame until final resolution.
• Monitor high-risk accounts and escalate as necessary.
• Gather facts and information on accounts, analyzing the data to provide proper solutions to customers.
• Researching and making collection calls
• Processing credit applications for new customers
• Resolving discrepancies in invoices
• Handling document interactions
• Issuing invoices and statements to customers
• Processing bank deposits, payment allocations, and credit card payments

Qualifications:

• Bachelor's degree or diploma in accounting, finance, or related field preferred.
• Experience in collections or related financial roles preferred.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills and comfortable speaking on the phone with customers.
• Experience with ERP systems, preferably Microsoft Dynamics.
• Ability to manage shifting priorities and meet deadlines