Manager, Technical Services

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers
  
  

Responsibilities

We're looking for an experienced Manager, Technical Services to join our Professional Services team here at Workato. If you're someone who loves combining strategic thinking with meaningful customer impact, and you thrive in a collaborative, fast-moving environment, this role might be for you.

As an Engagement Manager, you'll lead the discovery, scoping, and contracting of services engagements that help customers unlock the full potential of Workato's industry-leading iPaaS and AI orchestration platform. You'll work side-by-side with Sales, Technical Architects, and Customer Success teams to design tailored services proposals grounded in customer goals and delivered through our proven GEARS Framework.

You'll also stay closely engaged with customers throughout delivery—building strong relationships with stakeholders (including at the C-level), keeping teams aligned, and ensuring successful outcomes. This is a great opportunity for someone who's consultative, commercially savvy, and passionate about crafting high-impact services that drive real business value.

If that sounds like you, we'd love to meet you. Come help us build something great—together.

In this role, you will be responsible to:

• Lead and manage the Americas West Technical Services team, ensuring alignment with global Professional Services objectives.
• Drive customer success by overseeing onboarding, SOW delivery, support packages, and strategic services throughout the customer journey.
• Maximize team productivity by managing resource allocation, utilization, and compliance with standard operating procedures.
• Develop and coach team members through goal setting, performance management, and continuous enablement by aligning with our standard Technical Services career framework.
• Recruit and grow talent, supporting hiring, onboarding, and career development to build a high-performing and accountable team.
• Coach team members on becoming trusted advisors to customers and partners, helping them advance their automation and integration roadmaps.
• Represent Technical Services in customer strategy sessions, QBRs, internal planning, and company-wide events.
• Manage customer escalations and partner cross-functionally with Account Management, Sales, and Product & Engineering to support expansion, resolve escalations, and influence roadmap development.
• Track and report on key metrics such as team and individual VMTs and project performance through tools like Sigma, providing regular updates to leadership.
• Contribute to services offerings by helping define packages, enabling cross-functional teams, and assisting Sales with preparing customers for the onboarding phase.
• Develop deep expertise in Workato's proprietary frameworks (GEARS) and provide close-loop feedback from implementations to improve and evolve delivery methodology.
• Champion cross-functional collaboration, attending leadership planning sessions, company events, and contributing to internal strategy and enablement.
  
  

Requirements

Qualifications / Experience / Technical Skills

Required:

• 5+ years of leadership experience managing technical delivery teams within a software company, strategic consulting firm, or large-scale systems integrator.
• 5+ years of hands-on consulting experience in solution design and implementation, including integration throughout the delivery lifecycle.
• 2+ years of project or program management experience, including overseeing scope, timelines, and stakeholder engagement.
• 2+ years managing global, distributed teams across multiple time zones and work schedules.
• Strong understanding of integrations and systems design principles, with the ability to architect scalable, reliable solutions.
• Deep knowledge of technology and industry trends, especially in integration, automation, and emerging agentic technologies.
• Familiarity with modern programming languages (e.g., Python, Java) and strong understanding of RESTful APIs and API development.
• Hands-on experience with leading iPaaS platforms, such as Workato, Tray.io, TIBCO, Dell Boomi, MuleSoft, webMethods, or Oracle Integration Suite.
• Comprehensive understanding of the SDLC and experience supporting, troubleshooting, and optimizing end-to-end integration solutions.
• Demonstrated ability to scale and grow technical teams, with a track record of meeting and exceeding performance targets.
• Strong resource management and prioritization skills, with the ability to balance workload across competing priorities.
• Excellent communication skills, both verbal and written, with the ability to distill technical topics for non-technical audiences and deliver professional presentations.
• Proactive and self-motivated, able to work independently in a distributed team environment and take ownership of complex challenges.
• Willingness to travel up to 25%.
  
  

Soft Skills / Personal Characteristics

• Experience in iPaaS sales or pre-sales technical advisory roles.
• Prior work experience in a start-up or high-growth environment.
• PMP or Scrum certification (or equivalent project delivery credentials).
• High-level knowledge of enterprise applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, Oracle EBS, or common databases.
• Experience working with enterprise business accounts and navigating complex stakeholder environments.
• Familiarity with OEM or embedded SaaS models is a plus.
• Proven commitment to continuous learning, particularly in emerging technologies and integration platforms.
• Demonstrated success in driving software expansion through impactful professional services engagements.