National Credit Manager

SureWerx is a leadingmanufacturerof innovative safety, tool and equipment products and solutions.Since 1957,we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada and Europe.

SureWerx is looking for an experienced National Credit Manager to oversee the credit and collections function in our organization.Based out of our Coquitlam, BC or Guelph, Ontario office, the National Credit Manager is responsible for all aspects of the credit and collections functions across the organization.This is primarily a supervisory position managing a team of collection clerks and a credit supervisor across both US and Canada, but the National Credit Manager must also be hands on when the workload requires.

Must work well in a team environment and be able to easily communicate updates and progress to their immediate supervisor, the Global Corporate Controller.This is a hybrid role requiring attendance 2 Days per week (Tuesdays and Thursdays) at our office in Coquitlam, BC or Guelph, ON

Major Responsibilities And Qualifications Are As Follows

Accounts Receivable

• Ensuring payments are received according to our terms and are processed timely and accurately within company ERP.
• Monitoring of aging reports and certain key metrics (e.g. DSO).
• Monitoring customer holds.
• Management of monthly customer statements.
• Review of periodic customer account reconciliations.
• Preparation of Credit and Receivable reports as required by Controller.
• Review and adjustment of customer credit limits as deemed necessary.
• Review and maintenance of customer information within company ERP.
• Other miscellaneous credit and collections duties as required.
  
  

Credit Applications

• Reviewing credit applications, conducting reference checks and establishing customer credit limits.
• Ensuring completion of sales department forms.
• Ensuring requests for new accounts are processed timely and accurately within company ERP system.
  
  

Collections

• Making necessary collection calls on problematic accounts; working cross functionally with Salesand Customer Service departments to resolve payment issues as needed.
• Providing advice and coaching to staff on complex collection situations.
• Placing accounts on hold and managing holds.
• Placing accounts with third-party collections when deemed necessary.
  
  

Leadership and Management

• Management and development of credit staff.
• Ability to mentor staff but also willing to be hands on and assist with staff workloads when necessary.
• Maintain a good working relationship with the Sales department to ensure there is a balance between minimizing credit risk and continuing to grow sales.
• Lead the integration of newly acquired businesses AR operations into our processes and systems
• Development and improve upon existing credit policies and procedures.
• Active member of systems (ERP) team dedicated to improving processes and creating efficiency and being a subject matter expert for the A/R and collections functions/menus without our ERP system.
• Act as primary liaison with collection agencies, credit report agencies and our credit card processing service.
• Creating processes and procedures to streamline processes without creating risk.
• Management of personnel (performance management, appraisals, creating job descriptions, interviewing and training new staff members).
  
  

Qualifications

• A minimum of seven years of credit experience.
• A minimum of three or more years’ experience in a supervisory role.
• Certified Credit Professional accreditation ideal or equivalent work and education experience required.
• Demonstrated experience using a customer service/sales approach to managing credit and collections.
• Results oriented and a creative problem solver.
• Experience with managing a small group of credit analysts and clerks.
• Excellent communication skills both verbal and with written correspondence.
• A thorough knowledge of credit and collections related laws in Canada.
  
  

SureWerx is committed to fostering equal opportunities, and to providing an inclusive and respectful working environment in which all employees can thrive. We aim to attract and retain a workforce that represents and celebrates the diverse communities we so proudly serve. We therefore encourage applications from women, LGBTQ+ people, Indigenous Peoples, people of colour, persons with disabilities, and people who are neuro diverse. Please advise our HR team if any accommodations are required to support you during the recruitment process.

We thank all applicants for their interest in SureWerx, however, only those who qualify will be contacted.