Coordinator - Sales Support
Durabuilt Windows & Doors
Date: 2 days ago
City: Edmonton, AB
Contract type: Full time
Remote
OBJECTIVE OF POSITION
You are an organized, detail-oriented individual with a proven track record delivering accurate quotes. You work collaboratively with internal and external stakeholders to ensure timely completion of deadlines. Your attention to detail and time management allows you to work on multiple requests while ensuring accuracy. You thrive in an environment that allows you to leverage and develop your skills to help the organization grow and evolve.
Accountabilities
Estimator and Order Desk Roles
We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.
Work remotely
You are an organized, detail-oriented individual with a proven track record delivering accurate quotes. You work collaboratively with internal and external stakeholders to ensure timely completion of deadlines. Your attention to detail and time management allows you to work on multiple requests while ensuring accuracy. You thrive in an environment that allows you to leverage and develop your skills to help the organization grow and evolve.
Accountabilities
Estimator and Order Desk Roles
- Reading blueprints/Spec sheets/Addendums/Exterior Color sheets/Change orders and body of the email for quoting and revisions to quotes purposes.
- Take offs from plans (Blueprints) for quoting and revisions to quotes using ERP software.
- Finding errors or discrepancies in various plans and spec sheets.
- Reporting discrepancies in PO amount and quote amount.
- Ordering the products once PO received.
- Follow-up with customers on various department needs.
- Working on change-orders and collecting variance PO.
- Preparing Master Quotes for volume builders.
- Act as the main point of contact for volume builders, offering product selections as needed.
- Take payment information and other pertinent information.
- Respond to customer inquiries via phone, email and in person.
- Address customer and team member communications in a timely and professional manner.
- High School Diploma
- “Architectural Technology, and Construction Engineering Technology” background is an asset
- 1+ years’ experience in working on house blueprints (elevation and floor plans).
- 1+ years+ Customer Service experience.
- Understand the construction side of business.
- Previous experience in window and door industry.
- Fast and adaptive to various ERP solutions.
- Exercise sound judgment, solve problems, be innovative, and use discretion when making decisions.
- Continuous effort to improve operations, decrease turnaround times, and streamline work processes.
- Comfortable working with a high-volume workload.
- Solution focused and you thrive in an environment which demands robust deliverables.
- Strong work ethic, action oriented and desire to achieve excellence.
- High comfort level working in a fast-paced team environment that is constantly changing.
- Attention to detail, organized with the ability to multitask and meet multiple deadlines.
- Work autonomously and as part of a team; and require little day-to-day oversight.
- Self-driven and you take the initiative to learn and curious to understand why things are done a certain way.
We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.
Work remotely
- No
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