Senior Sales & Service Adviser
Savaria
Date: 3 weeks ago
City: Ottawa, ON
Salary:
CA$65,000
-
CA$70,000
per year
Contract type: Full time
BETTER MOBILITY FOR LIFE
Savaria is a global leader in accessibility and patient care products. We design and manufacture wheelchair lifts, stairlifts, elevators for both residential and commercial use, medical beds, therapeutic surfaces, ceiling track lifts, and patient slings. With over 2,450 dedicated employees across 11+ manufacturing facilities, we proudly serve markets in North America, Europe, Australia, and Asia.
Position Summary –
A division of Savaria, is seeking a Senior Sales & Service Adviser to join our growing team. The company provides accessible vehicles and transportation solutions to clients with mobility needs. As part of Savaria (TSX:SIS) — Canada’s largest manufacturer of accessibility products — we offer an exciting opportunity in a fast-growing and meaningful industry.
Key Responsibilities
Savaria is a global leader in accessibility and patient care products. We design and manufacture wheelchair lifts, stairlifts, elevators for both residential and commercial use, medical beds, therapeutic surfaces, ceiling track lifts, and patient slings. With over 2,450 dedicated employees across 11+ manufacturing facilities, we proudly serve markets in North America, Europe, Australia, and Asia.
Position Summary –
A division of Savaria, is seeking a Senior Sales & Service Adviser to join our growing team. The company provides accessible vehicles and transportation solutions to clients with mobility needs. As part of Savaria (TSX:SIS) — Canada’s largest manufacturer of accessibility products — we offer an exciting opportunity in a fast-growing and meaningful industry.
Key Responsibilities
- Manage all incoming calls and handle service inquiries with professionalism and effective troubleshooting.
- Greet walk-in customers warmly, assisting both the sales and service teams as needed.
- Coordinate service bookings, installations, parts orders, and pricing while maintaining timely and accurate communication with customers.
- Collaborate with service technicians to manage maintenance, repair, and installation schedules.
- Prepare service work orders and process customer payments.
- Maintain accurate data entry and support daily, weekly, and monthly administrative routines.
- Handle customer complaints, provide solutions, and escalate issues to management as necessary.
- Support accounts payable/receivable entry using QuickBooks.
- Prepare quotations and process showroom product sales.
- Complete and submit NMEDA QAP paperwork and related funding or approval documentation.
- Arrange couriers, dispatch, and follow up on deliveries and incoming shipments.
- Receive and log inventory; notify relevant teams of arrivals.
- Coordinate vehicle servicing and certification with third-party partners.
- Conduct follow-ups with customers regarding maintenance and appointment confirmations.
- Assist with vehicle inspections, photo documentation, and website updates.
- Monitor and collect outstanding accounts receivable.
- Help maintain showroom and office cleanliness.
- Support off-site customer vehicle deliveries as needed.
- Perform other duties as assigned.
- Energetic, proactive, and team-oriented.
- Minimum 3 years of customer service experience.
- Previous experience with QuickBooks is required.
- Valid driver’s license in good standing and the ability to pass a police background check.
- Strong verbal communication and organizational skills.
- Punctual, dependable, and detail-oriented.
- Experience in the vehicle adaptation or accessibility industry is a strong asset.
- Willingness to learn and take on new challenges.
- Fluent in English.
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