Counter sales agent

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

We are currently looking to hire a counter sales agent for our Miramichi, Campbellton and Bathurst Stations (New Brunswick). The base station would be Bathurst.

If your idea of excellent customer service is to provide a warm and personalized customer experience, meet the needs of passengers with eagerness, efficiently and sincerely express your appreciation, we need you. Our reputation is based on our excellent customer service, in a safe and secure environment.

You will guide passengers in the station or on the platform accordingly and you will also:

• Sell and verify tickets
• Process baggage fees.
• Validate checked baggage allotments
• Make announcements and provide information on train arrivals, departures as well as delays
• Assist passengers with special needs
• Perform general janitorial duties in and outside the station
• Complete safety and equipment inspections
  
  

Here are a few other tasks you will be responsible for:

• Manipulate baggage, packages or other items such as sports equipment
• Work outdoors in all climactic conditions
• Operate a motorized vehicle in narrow areas
• Load luggage aboard the train
  
  

If routine is not your “cup of tea”, you like challenges and can thrive under pressure, you will connect with our customer service teams. Satisfying customers tactfully always prevails over occasional irritants and unpleasant situations.

Welcome to people with experience in tourism, hospitality or airline company!

Some Important Details About The Job

SCHEDULE

As the successful candidate will be working at various New Brunswick station locations, you must be available for work within the hours of 6:30 am to 11:00 pm as station locations have varying open and close schedules. Minimum of 20 hours per week.

Please note that working schedules may change based on operational demands, special circumstances and train delays. You must be very flexible when it comes to your work schedule and expect to work holidays as well. You will need to be able to go to all of the 3 stations: Bathurst, Campbellton and Miramichi and as such, a personal vehicle is a requirement to be hired for the role.

SALARY

$25.89 / hour

Benefits

Benefit from a complete and competitive salary and benefits package in a safe work environment.

Above all, you will find kindred spirit committed to teamwork and quality in the pursuit of excellence in customer service.

You Are Well-suited For This Challenge If You

• Have a strong ability to communicate with a smile, both in English and French
• Possess a high school diploma
• Have a minimum of one year of customer service experience ideally in tourism, hospitality or airline company
• Have great computer and Internet skills
• Possess a valid driver’s license (you will be required to drive a motorized vehicle for baggage and must drive to various New Brunswick station assignments).
• Are physically able to lift up to 23 Kg
  

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!