Product Business Analyst (Software)

Location: Ontario or USA

About SOVRA

SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America. It offers comprehensive, end-to-end solutions tailored for the public sector and is a division of mdf commerce.

SOVRA's solutions are purpose-built to address the unique challenges of public procurement, ensuring compliance, enhancing efficiency, and promoting transparency. Our commitment to innovation has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, affirming our platform's adherence to the highest standards in efficiency and vendor accessibility.

By leveraging SOVRA's advanced tools and expansive supplier network, public agencies can optimize every tax dollar spent, drive better procurement outcomes, and deliver exceptional services to their communities.

About The Job

You can find more info about SOVRA at SOVRA.com.

We are looking for a detail-oriented Product Business Analyst to support our growing product team in defining, documenting, and delivering solutions that serve government agencies and their suppliers. In this role, you will partner closely with Product Managers to turn customer needs, regulatory requirements, and internal goals into clear, actionable product inputs.

You will play a critical role in discovery, requirements gathering, process analysis, and supporting the overall product development lifecycle. This is an excellent opportunity for someone who wants to grow in product management and learn by working alongside experienced PMs in a mission-driven GovTech environment.

What will your primary responsibilities look like?

• Support product discovery efforts by conducting stakeholder interviews, analyzing user feedback, and synthesizing research findings.
• Document and clarify business and functional requirements, including user stories, acceptance criteria, and process flows.
• Map current and future-state workflows to identify pain points, inefficiencies, and automation opportunities.
• Facilitate cross-functional discussions between Product, Engineering, Customer Success, and other stakeholders to align on requirements and priorities.
• Help maintain and groom the product backlog, supporting prioritization and readiness for development.
• Conduct market research and competitor analysis to inform product decisions and identify best practices.
• Assist in QA and UAT activities, helping ensure the product meets requirements and delivers a quality user experience.
• Monitor product usage trends and customer feedback to identify areas for continuous improvement.
  
  

What elements of your professional background will be necessary and valuable in this role?

• 2–4 years of experience as a Business Analyst, Product Analyst, or in a similar role in a SaaS or technology-driven environment.
• Strong analytical and problem-solving skills, with the ability to distill complexity into clear, structured deliverables.
• Experience writing user stories, business requirements, product briefs, process and design documentation.
• Familiarity with Agile/Scrum methodologies and tools like Jira, Confluence, or Asana
• Excellent communication and collaboration skills, comfortable interacting with technical and non-technical stakeholders.
• Understanding of public sector procurement or government operations is a strong plus.
• Bachelor’s degree in Business, Information Systems, or related field.
  
  

What are the assets that would make you stand out?

• Curious, resourceful, and excited about solving user problems.
• Organized and proactive, with a strong attention to detail.
• Eager to grow into a product management role through hands-on experience and mentorship.
• Motivated by public impact and making government work better through technology.
  
  

Thank you for your interest in mdf commerce. However, only selected candidates will be contacted.

mdf commerce subscribes to a program of equity and equality in employment.

mdf commerce, within its wholly owned subsidiaries International Data Base Corp., doing business as BidNet and Periscope Holdings Inc., participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.