Order Fulfillment Manager

Company Overview

Since incorporation in 2003, LuminUltra has been a leading manufacturer and thought-leader in the biotech industry, developing molecular diagnostic products and services to help people all over the world better manage microbial-based threats in industrial systems. Headquartered in Fredericton, New Brunswick, LuminUltra is a global company with team members in Canada, USA, UK, and France. 

Armed with dedicated ownership, a talented team, and a solid foundation, LuminUltra's best-in-class solutions are being used in multiple industries such as wastewater treatment, energy, cooling water, specialty coatings, and many more to identify issues before they become problems. LuminUltra accomplishes this by developing fast, accurate tests to identify, address, and validate microbiological control solutions. By providing rapid, accurate microbiological testing solutions, LuminUltra works to fulfill its core purpose: "We make the tools to help you manage the impacts of microbiology, so you can work, live and play with confidence."

Job Description

LuminUltra is hiring an Order Fulfillment Manager to join our dynamic and growing Operations team in Fredericton, New Brunswick. 

This is an excellent opportunity within an innovative and energetic organization. The Order Fulfillment Manager will be accountable for the full order process, from purchase to order delivery. This is an exciting opportunity to work cross-departmentally with many different teams and oversee the success of the full order fulfillment process. This position offers an annual salary range of $48,000 to $57,000, depending on experience.

The ideal candidate will have a strong customer-centric focus and be an accountable, detail-oriented, and highly dependable individual who thrives in fast-paced, dynamic environments. 

In this role, the Order Fulfillment Manager will have key responsibilities, such as: 

Leadership: 

• As a member of the Operations Leadership team, evolve and promote corporate purpose, values, strategy, and initiatives. 
• Promote excellence and accountability in all relationships between and amongst internal and external organizational stakeholders. 
• Actively contribute to Business Excellence & continuous improvement efforts pertaining to Operations. 

Management: 

• Manage, develop, and align functional team members to corporate and departmental objectives through clear and measurable individual objectives, supported through routine and proactive engagement. 
• With the Sr. Director of Operations, be accountable for the creation of and adherence to departmental objectives, priorities, and forecasts on both an annual and a quarterly cadence. 
• Regularly track KPIs and metrics to report on order fulfilment performance. 
• Inform and lead internal discussion related to open order/product revenue availability. 
• Operate within and contribute to the success & compliance of the Quality Management System. 
• Prioritize and support continuous improvement projects to ensure complete alignment of activities that will improve quality, reduce waste and drive organizational performance and efficiency. 

Functional Responsibilities: 

• Lead and develop a team of front-line contributors, serving as the single point of contact for all orders, from purchase order through delivery. 
• Schedule, coordinate, and manage logistics services for all internal/external orders being fulfilled from a LuminUltra operated facility. 
• Coordinate preparation and provision of transportation and/or carrier documentation in partnership with our distribution partners. 
• Address inquiries, resolve challenges, and collaborate across functions to ensure seamless order fulfillment. 
• Maintain strong accountability for order validation, entry, and acceptance in collaboration with Finance and Commercial teams. 
• Handle requests related to pricing, promotions, and specific terms, coordinating with supporting functions as required. 
• Oversee and manage order acknowledgment, change requests, and shipment date management in coordination with Commercial, Demand Planning, Manufacturing, and Distribution. 
• Manage product and shipment returns alongside Customer Experience, and the Commercial team. 
• Ensure order fulfillment aligns with pre-approved terms and enables accurate, timely invoices. 
• Address special requirements and escalate issues to management for swift resolution. 
• Contribute to the company’s Quality Management System by driving continuous process improvements that enhance business compliance and customer satisfaction. 
• Participate in export compliance and other regulatory processes, as required. 
• Take on other duties as assigned, always striving for operational excellence and customer-centric solutions. 

Qualifications

• Bachelors’ degree or diploma in business, logistics, or related field; or equivalent combination of relevant professional experience and education. 
• 2-4 years of experience in a Manufacturing and/or Logistics order management role. 
• Proven experience leading, managing, and developing a team of people. 
• Experience with Canadian and International logistics and import/export documentation is preferred. 
• Process improvement experience is an asset. 
• High attention to detail, and a team player with the ability to collaborate and communicate effectively.
• High sense of urgency and ability to work as part of a team in fast-paced environments. 
• Proficiency with Oracle Fusion or similar MRP, an asset. 

Why Join LuminUltra?

LuminUltra has a culture that values communication, collaboration, development, work-life balance, flexibility, and employee recognition. We provide an extensive list of resources and benefits that support our culture, foster work-life balance, and promote personal and professional development. 

We offer benefits that allow our team to thrive at work and outside the office. All team members are rewarded with generous paid time off, such as paid flex days, volunteer days, and a competitive vacation time policy. LuminUltra also has a group retirement plan with 3% matching contributions, firm sponsored social events, bonus program eligibility, health and dental benefits, mental health resources, an Employee Assistance Program, and other perks. 

LuminUltra provides various opportunities for personal and professional development. We are a small organization which allows for continual experiential learning opportunities for those who are up to the challenge!